Key Account & WPN Service Manager Tue Sep 10 00:00:00 CDT 2019 Uxbridge, Grea 590136800 15701 Wizards of the Coast 1 Employee <p><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">Wizards of the Coast, (‘WotC’) is one of the world's largest publisher of adventure games, including Magic: The Gathering® Trading Card Game and Dungeons &amp; Dragons® Roleplaying Games. Hasbro SA, which is based in Delemont Switzerland, sells WotC products in Europe through its distributor Hasbro European Trading BV, (‘HET’). WOTC Europe is part of this local Hasbro entity and provides services to HET.</span></span></p> <p><strong><span style="font-size:12pt"><span style="color:black"><span>POSITION</span></span></span></strong><span style="font-size:12pt"><span style="color:black"><span>: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Key Account and WPN Service Manager - </span></span></span><span style="font-size:12pt"><span><span style="color:#000000">UK and Russia</span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></p> <p>&nbsp;</p> <p><strong><span style="font-size:12pt"><span style="color:black"><span>LOCATION</span></span></span></strong><span style="font-size:12pt"><span style="color:black"><span>: &nbsp;&nbsp;&nbsp;&nbsp; Stockley Park, Uxbridge, London&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span></p> <p>&nbsp;</p> <p><strong><span style="font-size:12pt"><span style="color:black"><span>SALARY</span></span></span></strong><span style="font-size:12pt"><span style="color:black"><span>:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Competitive </span></span></span></p> <p>&nbsp;</p> <p><strong><span style="font-size:12pt"><span style="color:black"><span>OPEN DATE</span></span></span></strong><span style="font-size:12pt"><span style="color:black"><span>:&nbsp;&nbsp;&nbsp; 13th September 2019</span></span></span></p> <p><strong><span style="font-size:12pt"><span style="color:black"><span>CLOSE DATE:&nbsp;&nbsp; 11th October</span></span></span></strong><span style="font-size:12pt"><span style="color:black"><span> 2019</span></span></span></p> <p><span style="width:725px"><span><span style="height:13px"><span><span><span style="color:#000000"><span><span style="font-size:medium"><img src="data:image/png;base64,R0lGODlh1QIFAHcAMSH+GlNvZnR3YXJlOiBNaWNyb3NvZnQgT2ZmaWNlACH5BAEAAAAALAIAAADRAgUAgAAAAICAgAJ4RIynyesNn4x02oqvznz7Dn5iSI5miZ5qyq5uC79yTM92jZ9GwPf+DwwKh8Si8YhMKpfMpvMJjUqn1Kr1is1qt9yu96vcgcfksvmMTqvX7Lb7DTeL4/S6/Y7P6/f8vj98E5gzKFhIeGiYiLio2Mj46BgJOSlZSVIAADs=" style="width: 725px; height: 5px;" /></span></span></span></span></span></span></span></span><span style="color:black"><span><strong><span style="font-size:x-large">&nbsp;</span></strong></span></span></p> <p><span style="color:black"><span><span style="font-size:small">&nbsp;</span></span></span></p> <p>&nbsp;</p> <h3><span style="font-size:11pt"><span style="color:black"><span><strong>Greetings, brave Brand adventurer! We&rsquo;re looking for a Key Account &amp; WPN Service Manager mage in the UK to join the ranks of our Wizards Play Network and help build the future of the realm.&nbsp; Ready to slay dragons? Venture forth. Wizards of the Coast, creator of Magic: The Gathering TCG and publisher of Dungeons &amp; Dragons!</strong></span></span></span></h3> <h3><span style="font-size:11pt"><span><strong><span style="color:#000000">&nbsp;</span></strong></span></span></h3> <h3><span style="font-size:11pt"><span><strong><span style="color:#000000">&nbsp;</span></strong></span></span></h3> <h3><strong><span style="color:#000000"><span style="font-size:11pt"><span>WHAT IS THIS ROLE ALL ABOUT?</span></span> </span></strong></h3> <p><span style="font-size:11pt"><span><span style="color:#000000">The person in this role is responsible for distribution account management and leadership of a team focused on Wizards Play Network retail support with priority given to UK and Russia. </span></span></span></p> <p><span style="font-size:11pt"><span><span style="color:#000000">&nbsp;</span></span></span></p> <p><span style="color:#000000"><strong><em><span style="font-size:11pt"><span>Key account management:</span></span></em></strong><span style="font-size:11pt"><span>&nbsp; This individual will work with a select group of three to four distributors in order to ensure they provide efficient and effective delivery of Wizards of the Coast products to a network of independent hobby stores throughout UK and Russia. </span></span></span></p> <p><span style="font-size:11pt"><span><span style="color:#000000">&nbsp;</span></span></span></p> <p><span style="color:#000000"><strong><em><span style="font-size:11pt"><span>WPN retail support leadership:</span></span></em></strong><span style="font-size:11pt"><span>&nbsp; This individual will manage a team of retail support representatives to further the company goal of creating higher quality hobby stores in all major population centres throughout UK and Russia.</span></span></span></p> <p><span style="font-size:11pt"><span><span style="color:#000000">&nbsp;</span></span></span></p> <p><strong><span style="font-size:11pt"><span><span><span style="color:#000000">Day to Day Responsibilities For This Wizard </span></span></span></span></strong></p> <p><strong><u>&nbsp;</u></strong></p> <p><strong><u><span style="font-size:11pt"><span style="color:black"><span>Distribution account management</span></span></span></u></strong></p> <ul> <li><span><span style="font-size:11pt"><span>With other key account managers, lead creation of distribution sales strategies focused on the fast and efficient delivery of Wizards of the Coast products.</span></span></span></li> <li><span><span style="font-size:11pt"><span>Modify distribution network in accordance with retailer service needs.</span></span></span></li> <li><span><span style="font-size:11pt"><span>Educate distribution sales teams on product attributes and features.</span></span></span></li> <li><span><span style="font-size:11pt"><span>Create accurate distribution forecasts for distributors in managed group, and work with EMEA forecasting leads to report information to upper level management.</span></span></span></li> </ul> <p><span style="font-size:11pt"><span><span style="color:#000000">&nbsp;</span></span></span></p> <p><strong><u><span style="font-size:11pt"><span><span style="color:#000000">WPN retail support leadership</span></span></span></u></strong><br /> &nbsp;</p> <p><strong><span style="font-size:11pt"><span><span style="color:#000000">Lead and develop superior service</span></span></span></strong></p> <ul> <li><span><span style="font-size:11pt"><span>Lead service strategy to ensure we provide world class proactive service to our retail partners</span></span></span></li> <li><span style="font-size:11pt"><span style="color:#000000"><span><span><span style="font-size:11pt"><span>Ensure all reactive service to our partners is efficient and exemplary within the hobby industry</span></span></span></span></span></span></li> <li><span style="font-size:11pt"><span style="color:#000000"><span><strong style="font-weight:bold"><span style="font-size:11pt"><span>Work closely with cross-functional groups to develop and deploy coaching tools that can reach a large retailer audience</span></span></strong></span></span></span></li> <li><span style="font-size:11pt"><span style="color:#000000"><span><strong style="font-weight:bold"><span style="font-size:11pt"><span>Communicate efforts with global retail development teams</span></span></strong></span></span></span></li> <li><span style="font-size:11pt"><span style="color:#000000"><span><strong style="font-weight:bold"><span style="font-size:11pt"><span>Take on and complete escalation calls resulting in a de-escalation</span></span></strong></span></span></span></li> </ul> <p><strong>&nbsp;</strong></p> <p><span style="font-size:11pt"><span><span style="color:#000000">&nbsp;</span></span></span></p> <p><strong><span style="font-size:11pt"><span><span style="color:#000000">Improve consumers&rsquo; WPN play experiences</span></span></span></strong></p> <ul> <li><span><span style="font-size:11pt"><span>Determine and maintain quality standards for WPN retailers, including thresholds for both onboarding and growth</span></span></span></li> <li><span style="font-size:11pt"><span style="color:#000000"><span><span><span style="font-size:11pt"><span>Lead continuous evaluation of and iteration on retailer orientation and developmental programs</span></span></span></span></span></span></li> <li><span style="font-size:11pt"><span style="color:#000000"><span><strong style="font-weight:bold"><span style="font-size:11pt"><span>Identify data-driven targeted call campaigns to drive effective growth in key areas </span></span></strong></span></span></span></li> <li><span style="font-size:11pt"><span style="color:#000000"><span><span><span style="font-size:11pt"><span>Guide improvements to WOTC products or programs based on sales volume and retailer feedback</span></span></span></span></span></span></li> <li><span style="font-size:11pt"><span style="color:#000000"><span><span><span style="font-size:11pt"><span>Filter incoming fraud reports and determine escalation path</span></span></span></span></span></span></li> <li><span style="font-size:11pt"><span style="color:#000000"><span><span><span style="font-size:11pt"><span>Work closely with WER technology team to identify and prioritize bugs and features as appropriate</span></span></span></span></span></span></li> </ul> <p><span style="font-size:11pt"><span><span style="color:#000000">&nbsp;</span></span></span></p> <p><strong><span style="font-size:11pt"><span><span style="color:#000000">Manage and develop team members </span></span></span></strong></p> <ul> <li><span><span style="font-size:11pt"><span>Develop team members with a focus on targeted coaching technique and work effectiveness</span></span></span></li> <li><span style="font-size:11pt"><span style="color:#000000"><span><span><span style="font-size:11pt"><span>Foster a diverse team environment that celebrates new, innovative ideas</span></span></span></span></span></span></li> <li><span style="font-size:11pt"><span style="color:#000000"><span><span><span style="font-size:11pt"><span>Work with direct reports to ensure quality performance for all team members</span></span></span></span></span></span></li> <li><span style="font-size:11pt"><span style="color:#000000"><span><span><span style="font-size:11pt"><span>Understand and help develop team members&rsquo; career aspirations</span></span></span></span></span></span></li> </ul> <p><strong>&nbsp;</strong></p> <p><strong><span style="font-size:11pt"><span style="color:black"><span>AM I QUALIFIED? (</span></span></span></strong><strong><span style="font-size:11pt"><span style="color:black"><span>Knowledge, Skills and Abilities)</span></span></span></strong></p> <p><strong><span style="font-size:11pt"><span style="color:black"><span>Experience Creating and Casting these Spells:</span></span></span></strong></p> <ul> <li><span><span style="font-size:11pt"><span>Years of experience required: 2 years of experience in a leadership role </span></span></span></li> </ul> <p><strong>&nbsp;</strong></p> <p><strong><span style="font-size:11pt"><span style="color:black"><span>Knowledge, Abilities and Characteristics of the Ideal Wizard:</span></span></span></strong></p> <p><strong><span style="font-size:11pt"><span style="color:black"><span>Required:</span></span></span></strong></p> <ul> <li><span><span style="font-size:11pt"><span>In-depth knowledge of branded play strategy in UK and Russia</span></span></span></li> <li><span style="font-size:11pt"><span style="color:black"><span><span><span style="font-size:11pt"><span>Deep understanding of hobby retail in UK and Russia</span></span></span></span></span></span></li> <li><span style="font-size:11pt"><span style="color:black"><span><span><span style="font-size:11pt"><span style="color:black"><span>Experience in B2B support and development</span></span></span></span></span></span></span></li> <li><span style="font-size:11pt"><span style="color:black"><span><span><span style="font-size:11pt"><span>Strong planning and organizational skills</span></span></span></span></span></span></li> <li><span style="font-size:11pt"><span style="color:black"><span><span><span style="font-size:11pt"><span style="color:black"><span>Excellent people management skills</span></span></span></span></span></span></span></li> <li><span style="font-size:11pt"><span style="color:black"><span><span><span style="font-size:11pt"><span style="color:black"><span>Strong numerical reasoning</span></span></span></span></span></span></span></li> <li><span style="font-size:11pt"><span style="color:black"><span><span><span style="font-size:11pt"><span style="color:black"><span>Fluent in English and Russian </span></span></span></span></span></span></span></li> </ul> <ul> <li><span><span>Ability to juggle and manage multiple priorities under tight project deadlines required</span></span></li> <li><span style="font-size:11pt"><span style="color:black"><span><span><span>Experience in teaching others in a one-to-many environment</span></span></span></span></span></li> </ul> <ul> <li><strong style="font-weight:bold"><span style="font-size:11pt"><span style="color:black"><span>Ability to work effectively with diverse groups of people</span></span></span></strong></li> <li><span style="font-size:11pt"><span style="color:black"><span><strong style="font-weight:bold"><span style="font-size:11pt"><span>Proven communication skills, particularly written and verbal required</span></span></strong></span></span></span></li> <li><span style="font-size:11pt"><span style="color:black"><span><strong style="font-weight:bold"><span style="font-size:11pt"><span>Good presentation skills to different levels within an organization</span></span></strong></span></span></span></li> </ul> <ul> <li><span><span>Creative problem solving, analytical ability </span></span></li> <li><span style="font-size:11pt"><span style="color:black"><span><span><span>Familiarity with WOTC products&ndash; particularly Magic: The Gathering</span></span></span></span></span></li> </ul> <ul> <li><span><span style="font-size:11pt"><span style="color:black"><span>Excel and SQL skills</span></span></span></span><br /> <span style="font-size:10pt"><span style="color:#000000"><span><span><strong>&nbsp;</strong></span></span></span></span><br /> <span style="font-size:10pt"><span style="color:#000000"><span><span><strong><span style="font-size:11pt"><span style="color:black"><span>Education and Training:</span></span></span></strong></span></span></span></span></li> </ul> <ul> <li><span><span style="font-size:11pt"><span>Bachelor&rsquo;s degree or related work experience </span></span></span></li> </ul> <p>&nbsp;</p> <p><strong>&nbsp;</strong></p> <p><strong><span style="font-size:11pt"><span style="color:black"><span>Travel Requirements </span></span></span></strong><span style="font-size:11pt"><span style="color:black"><span>(% of time per year)<strong>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </strong></span></span></span></p> <ul> <li><strong style="font-weight:bold"><strong><span style="font-size:11pt"><span>10-20%</span></span></strong><span style="font-size:11pt"><span> Mostly EU</span></span></strong></li> </ul> <p><strong>&nbsp;</strong></p> <p>&nbsp;</p> <p>&nbsp;</p>

Key Account & WPN Service Manager

Wizards of the Coast, (‘WotC’) is one of the world's largest publisher of adventure games, including Magic: The Gathering® Trading Card Game and Dungeons & Dragons® Roleplaying Games. Hasbro SA, which is based in Delemont Switzerland, sells WotC products in Europe through its distributor Hasbro European Trading BV, (‘HET’). WOTC Europe is part of this local Hasbro entity and provides services to HET.

POSITION:       Key Account and WPN Service Manager - UK and Russia                 

 

LOCATION:      Stockley Park, Uxbridge, London       

 

SALARY:          Competitive

 

OPEN DATE:    13th September 2019

CLOSE DATE:   11th October 2019

 

 

 

Greetings, brave Brand adventurer! We’re looking for a Key Account & WPN Service Manager mage in the UK to join the ranks of our Wizards Play Network and help build the future of the realm.  Ready to slay dragons? Venture forth. Wizards of the Coast, creator of Magic: The Gathering TCG and publisher of Dungeons & Dragons!

 

 

WHAT IS THIS ROLE ALL ABOUT?

The person in this role is responsible for distribution account management and leadership of a team focused on Wizards Play Network retail support with priority given to UK and Russia.

 

Key account management:  This individual will work with a select group of three to four distributors in order to ensure they provide efficient and effective delivery of Wizards of the Coast products to a network of independent hobby stores throughout UK and Russia.

 

WPN retail support leadership:  This individual will manage a team of retail support representatives to further the company goal of creating higher quality hobby stores in all major population centres throughout UK and Russia.

 

Day to Day Responsibilities For This Wizard

 

Distribution account management

  • With other key account managers, lead creation of distribution sales strategies focused on the fast and efficient delivery of Wizards of the Coast products.
  • Modify distribution network in accordance with retailer service needs.
  • Educate distribution sales teams on product attributes and features.
  • Create accurate distribution forecasts for distributors in managed group, and work with EMEA forecasting leads to report information to upper level management.

 

WPN retail support leadership
 

Lead and develop superior service

  • Lead service strategy to ensure we provide world class proactive service to our retail partners
  • Ensure all reactive service to our partners is efficient and exemplary within the hobby industry
  • Work closely with cross-functional groups to develop and deploy coaching tools that can reach a large retailer audience
  • Communicate efforts with global retail development teams
  • Take on and complete escalation calls resulting in a de-escalation

 

 

Improve consumers’ WPN play experiences

  • Determine and maintain quality standards for WPN retailers, including thresholds for both onboarding and growth
  • Lead continuous evaluation of and iteration on retailer orientation and developmental programs
  • Identify data-driven targeted call campaigns to drive effective growth in key areas
  • Guide improvements to WOTC products or programs based on sales volume and retailer feedback
  • Filter incoming fraud reports and determine escalation path
  • Work closely with WER technology team to identify and prioritize bugs and features as appropriate

 

Manage and develop team members

  • Develop team members with a focus on targeted coaching technique and work effectiveness
  • Foster a diverse team environment that celebrates new, innovative ideas
  • Work with direct reports to ensure quality performance for all team members
  • Understand and help develop team members’ career aspirations

 

AM I QUALIFIED? (Knowledge, Skills and Abilities)

Experience Creating and Casting these Spells:

  • Years of experience required: 2 years of experience in a leadership role

 

Knowledge, Abilities and Characteristics of the Ideal Wizard:

Required:

  • In-depth knowledge of branded play strategy in UK and Russia
  • Deep understanding of hobby retail in UK and Russia
  • Experience in B2B support and development
  • Strong planning and organizational skills
  • Excellent people management skills
  • Strong numerical reasoning
  • Fluent in English and Russian
  • Ability to juggle and manage multiple priorities under tight project deadlines required
  • Experience in teaching others in a one-to-many environment
  • Ability to work effectively with diverse groups of people
  • Proven communication skills, particularly written and verbal required
  • Good presentation skills to different levels within an organization
  • Creative problem solving, analytical ability
  • Familiarity with WOTC products– particularly Magic: The Gathering
  • Excel and SQL skills
     
    Education and Training:
  • Bachelor’s degree or related work experience

 

 

Travel Requirements (% of time per year)          

  • 10-20% Mostly EU

 

 

 


Job Segment: Service Manager, Account Manager, Manager, SQL, Database, Customer Service, Sales, Management, Technology

Date: Sep 10, 2019