Associate Analyst Credit Collections

Hasbro SA, based in Delemont Switzerland, manufactures and sells Hasbro toy and games products around the world. Hasbro European Trading BV ('HET') is Hasbro SA’s distributor in Europe, which sells to Hasbro SA’s customers in all major European countries.  Hasbro International Trading BV ('HIT') is Hasbro SA's distributor for Direct/FOB sales in Europe  Hasbro BV ('the Company') provides sales/marketing and other services to HET and HIT in the Netherlands. Hasbro Emerging Markets BV ('the Company') provides services to Hasbro SA in supporting its third party distributor markets.

Associate Analyst – Credit Collections (English and German Language)

This role is based in Amsterdam, with hybrid working. You will be required in the office on Tuesdays, Wednesdays, and Thursdays, with flexibility on Mondays and Fridays. This is a full-time position. 

Are you ready to play a key role in supporting the customers of one of the world’s most iconic entertainment companies? Hasbro is seeking a detail-oriented customer service professional to support our Credit Collections Team with providing top-class customer focus.

As our Associate Analyst - Collections, you will play a pivotal role in ensuring that invoices and chargebacks are paid promptly in line with Hasbro customers’ payment terms.

This role demands a strong command of Credit Collections, attention to detail, and customer orientation, paired with excellent communication and influencing skills. You must be able to confidently speak English and German, and any other European language will be advantageous.

Job Responsibilities:

• Ensure that invoices and chargebacks are paid promptly in line with Hasbro customers’ payment terms by contacting the customers before the due date using telephone and email
• If invoices are not paid on or before the due date, identify the overdue invoices and take appropriate follow-up action
• Establish and maintain a good working relationship with Hasbro customers to facilitate prompt payment and identify issues quickly
• Establish and maintain a good working relationship with the other departments in Hasbro
• Obtain remittances from Hasbro customers so that the Accounts Receivable team can apply payments correctly
• Reconcile accounts with the Hasbro customers if necessary
• Investigation of certain items on the ledger and liaison with the customer to resolve e.g., credits taken twice
• Provide feedback to the Collections Manager on the status of accounts and any issues
• Provide feedback to the Credit team on reasons for non-payment to avoid blocked orders

Skills/Knowledge/Experience

• Relevant experience in a Credit Collections environment
• Ability to communicate well both verbally and in writing in English and German
• Excellent customer focus and experience in dealing with large corporate customers
• PC skills – SAP (ideally SAP SD, the sales and distribution model of customer accounting), Excel, and Word
• Ability to persuade and influence accordingly, and handle difficult customers/situations, and know when to escalate to the Collections Manager
• Ability to handle multiple tasks, prioritize, plan, and organize without direct supervision
• Pays close attention to detail and respects business processes
• Solves problems by working with other teams or on their own

We Play to Win with our Leadership Principles at Hasbro: 

• Knowing is Half the Battle 

• Break the Mold 

• Take Charge 

• Be Legendary 

• Friendship is Magic 

• Matrix of Leadership 

#LI-Hybrid

Hasbro is an Equal Opportunities Employer

The above is intended to describe the general content of the role, and the requirements for satisfactory performance in this position. It is not to be construed as an exhaustive statement of the duties, responsibilities, or role requirements. We value diversity at Hasbro, and do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status. 

Interviews at Hasbro take place in person and virtually as part of our recruitment process. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you are selected to move forward in our application process and you have a medical condition or an individual need for adjustment to our process, and you believe it may affect your ability to be at your best, please let your recruitment partner know, so we can consider how best we can support you and make any adjustments that may reasonably be needed.