Customer Service Representative

Date: 09-May-2022

Location: Amsterdam, Amsterdam, NL, 1101EE

Company: Hasbro

Are you looking for a Customer Service role in a fast-growing Toys & Entertainment industry? Do you get excited by the thought of working for the world’s leading play and entertainment company in a continuously evolving, truly omnichannel environment? Do you want to work with iconic brands like NERF, PLAY-DOH, MONOPOLY, TRANSFORMERS, MY LITTLE PONY, and POWER RANGERS, and huge global licensed properties like MARVEL, FROZEN and STAR WARS? Then you have come to the right place!


We at Hasbro Benelux are recruiting for Customer Service Rep based in the Amsterdam office. As a Customer Service Rep, you will be working in our fun team delivering HET/HIT Benelux customers their requirements, orders, quotes, content and reports throughout the year including busy peak periods. As a valued team member, you will also support your team during planned and unplanned periods.


Your responsibilities will include (but are not limited to):

  • To resolve routine and non-routine enquiries, work as a standout colleague and deliver the highest service to our customers.
  • Deliver high quality and accuracy in processing the Benelux orders book for chargeable orders, FOC orders, close out, blocked orders, reworks, catalogue launches, product launches and period ends.
  • Provide accurate, valid and complete information to internal and external stakeholders.
  • Complete Customer Service tasks such as pricing approvals, crafting internal POs, and tracking JMA spend and any other such tasks that support the business.
  • Deliver Hasbro UK product information and copy text, images in pack/out pack/lifestyle, videos and 360 images where required to the HET/HIT Benelux customers in line with their critical paths for both 1) item set up and 2) for ecommerce excellence.
  • Have a clear understanding of our business objectives and account promotional activities and support the delivery of local activation plans, business 'must do' activities, Product Launches, and period ends across the team as a priority.
  • Adhere to all SOX processes ensuring 100% compliancy, ensuring outstanding levels of quality and accuracy within all transactions.
  • To take personal responsibility for achieving excellent levels of customer service and customer happiness when dealing with our HET/HIT Benelux customers, both internal and external.
  • Hasbro operates in a multifaceted business environment and must adapt accordingly, and all employees must be flexible and undertake any other duties as and when required to meet the commercial requirements of the business.


About You

In order to succeed in this role you have shown ability to work highly effectively with Omnichannel customers, in various languages.


You will need to have:

  • Minimum 2 years of experience in customer service environment
  • Languages: Dutch, English and French
  • Excellent administration and organizational skills
  • Understanding of "order to cash" process
  • Good problem-solving ability
  • Good PC skills - MS Word and Excel - and the ability to learn new packages including SAP.
  • Flexible and capable with the abilities and passion to deliver all order management and customer services to HET/HIT Benelux customers
  • Able to prioritize, meet deadlines, and work under pressure
  • Great sense of responsibility
  • Strong communication and social skills
  • An excellent teammate, accountable, empathic and proactive
  • Professional and positive under all circumstances


What We Offer

  • A fun international team
  • An amazing company culture where people come first
  • A competitive salary with attractive secondary benefits
  • Flexible work culture


About Us

From toys and games, to television, movies, digital gaming and consumer products, Hasbro offers a variety of ways for audiences to experience its iconic brands. Hasbro’s purpose is to make the world a better place for children and their families by creating the world’s best play experiences. The company is committed to corporate social responsibility and philanthropy, ranking no.38 on the 2020 100 Best Corporate Citizens list by CR Magazine and being named one of the World’s Most Ethical Companies by Ethisphere Institute for the past 11 years. At Hasbro you’ll not only find a great place to continue your CS career but also where you can make a difference!


Hasbro SA, based in Delemont Switzerland, manufactures and sells Hasbro toy and games products around the world. Hasbro European Trading BV ('HET') is Hasbro SA’s distributor in Europe, which sells to Hasbro SA’s customers in all major European countries.  Hasbro International Trading BV ('HIT') is Hasbro SA's distributor for Direct/FOB sales in Europe. Hasbro BV ('the Company') provides sales/marketing and other services to HET and HIT in the Netherlands. Hasbro Emerging Markets BV ('the Company') provides services to Hasbro SA in supporting its third-party distributor markets.