Senior Customer Service Rep

Are you looking for an Operations Support role in the Toy & Entertainment industry? Do you get excited by the thought of working for the world’s leading play and entertainment company? Then you have come to the right place! At Hasbro, we offer you the opportunity to work with iconic brands like NERF, PLAY-DOH, MONOPOLY, TRANSFORMERS, MY LITTLE PONY, and PEPPA PIG, and huge global licensed properties like MARVEL, and STAR WARS.

We at Hasbro Benelux are recruiting for a Senior Customer Service Rep (Dutch and English or French speaking). In this role, you will be based in our Amsterdam office on Tuesdays, Wednesdays, and Thursdays, with the flexibility to work from home on Mondays and Fridays. As a Customer Service Representative, you will be working in our team delivering HET/HIT Benelux customers their requirements, orders, quotes, content, and reports throughout the year, including busy peak periods. As a valued team member, you will also support your team during planned and unplanned periods.

This is a 12-month rolling contract, with potential to extend based on business needs. You will need experience of supply chain order management, customer management mainly via email and a collaborative approach working with our sales team internally. This is not a call-centre type role, but is more administrative, with a requirement for excellent order processing, order to cash skills; via SAP, basic Power BI, MS Excel and MS Outlook systems.

Your responsibilities will include (but are not limited to):

• Ensure the accuracy and timely management of orders in the Benelux region.
• Resolve routine and non-routine enquiries, and deliver the highest service to our customers.
• Communication with the customers via email and phone.
• Complete Customer Service tasks such as pricing approvals, crafting internal POs, etc.
• Liaising with internal stakeholders (Sales, Warehouse, Finance, Marketing).
• Provide accurate, valid, and complete information to internal and external stakeholders.
• Deliver product information to the customers in line with their critical paths.
• Have a clear understanding of our business objectives and account promotional activities, and support the delivery of local activation plans & Product Launches.
• Adhere to all SOX processes to ensure 100% compliance.
• Take responsibility for achieving excellent levels of customer service and customer happiness when dealing with our HET/HIT Benelux customers, both internal and external.

You will need to have:

• Minimum 2 years of experience in customer service/order management.
• Languages:  English & French, or Dutch.
• Understanding of the “order to cash” process.
• Good knowledge of MS Office - and the ability to learn new packages, including SAP.
• Excellent communication skills.
• Ability to use data, work with numbers, trend service metrics & use the insights to highlight opportunities for performance improvement.
• Ability to meet deadlines, have attention to detail & able to prioritize and react constructively under pressure.
• You are eligible to work in the Netherlands, and you are either already based in the Netherlands. (Please note that Hasbro is not willing to sponsor relocation for this position.)

What We Offer

• A competitive salary with attractive secondary benefits
• An amazing company culture where people come first
• An opportunity to work with fun and loved brands
• 3 days working from the office (Tuesday, Wednesday, Thursday) & 2 days from home.

About Us

From toys and games, to television, movies, digital gaming and consumer products, Hasbro offers a variety of ways for audiences to experience its iconic brands. Hasbro’s purpose is to create joy and community for all people around the world, one game, one toy, one story at a time. The company is committed to corporate social responsibility and philanthropy, ranking no.4 on the 2022 100 Best Corporate Citizens list by CR Magazine and being named one of the World’s Most Ethical Companies by Ethisphere Institute for the past 11 years. At Hasbro you’ll not only find a great place to continue your Operations career but also where you can make a difference!

Company Information

Hasbro SA, based in Delemont Switzerland, manufactures and sells Hasbro toy and games products around the world. Hasbro European Trading BV ('HET') is Hasbro SA’s distributor in Europe, which sells to Hasbro SA’s customers in all major European countries.  Hasbro International Trading BV ('HIT') is Hasbro SA's distributor for Direct/FOB sales in Europe. Hasbro BV ('the Company') provides sales/marketing and other services to HET and HIT in the Netherlands. Hasbro Emerging Markets BV ('the Company') provides services to Hasbro SA in supporting its third party distributor markets