Consumer Care Rep Thu Nov 07 00:00:00 CST 2019 East Providence, RI 606843700 17556 Global & Regional Marketing 1 Employee <p><span style="font-size:12px"><span style="font-family:Arial,Helvetica,sans-serif">At Hasbro, we embrace the unique skills, experiences, talents and perspectives of our global workforce which, combined with our culture of curiosity and innovation, generates the best ideas. We live our values of Community, Passion, Integrity and Creativity, and we&rsquo;re committed to giving our 5,000+ employees opportunities to build their individual capabilities, balance work and life, deliver excellence through team work and thrive personally. This enables us to deliver results in all aspects of our business.</span></span></p> <p><span style="font-family:Arial,Helvetica,sans-serif"><span lang="EN"><span style="color:#000000"><span style="font-size:medium">Seeking a highly motivated individual who will make an immediate, positive contribution to our well-established Global Consumer Care department; a leader in the toy and entertainment industry. Consumer Care representative will be responsible for balancing consumer requests in an Omni-channel environment. Incumbent will be adept, detailed, and concise with documentation and hone on first contact resolution for consumers. This position requires proficiency in all products and an attitude that readily and positively adapts to change and technological innovation.</span></span></span></span></p> <p><span style="font-family:Arial,Helvetica,sans-serif"><span lang="EN"><span style="color:#000000"><span style="font-size:medium">A day in the life as a Consumer Care Representative</span></span></span></span></p> <ul> <li><span style="font-family:Arial,Helvetica,sans-serif"><span style="tab-stops:list .5in"><span lang="EN" style="font-size:12pt">Effectively communicate with consumers via telephone, email, online chat, SMS texting and written correspondence.</span></span></span></li> <li><span style="font-family:Arial,Helvetica,sans-serif"><span style="tab-stops:list .5in"><span lang="EN" style="font-size:12pt">Provide Outstanding Service with every interaction.</span></span></span></li> <li><span style="font-family:Arial,Helvetica,sans-serif"><span style="tab-stops:list .5in"><span lang="EN" style="font-size:12pt">Ability to effectively troubleshoot integrated play apps/products.</span></span></span></li> <li><span style="font-family:Arial,Helvetica,sans-serif"><span style="tab-stops:list .5in"><span lang="EN" style="font-size:12pt">Maintain an in-depth knowledge of all products and processes.</span></span></span></li> <li><span style="font-family:Arial,Helvetica,sans-serif"><span style="tab-stops:list .5in"><span lang="EN" style="font-size:12pt">Identify and accurately call out potential trends and consumer concerns.</span></span></span></li> </ul> <h2><span style="font-family:Arial,Helvetica,sans-serif"><span lang="EN" style="font-size:12pt"><span style="color:#000000">What you&rsquo;ll bring</span></span></span></h2> <ul> <li><span style="font-family:Arial,Helvetica,sans-serif"><span style="tab-stops:list .5in"><span lang="EN" style="font-size:12pt">Excellent Customer Service Skills</span></span></span></li> <li><span style="font-family:Arial,Helvetica,sans-serif"><span style="tab-stops:list .5in"><span lang="EN" style="font-size:12pt">Proven leadership skills</span></span></span></li> <li><span style="font-family:Arial,Helvetica,sans-serif"><span style="tab-stops:list .5in"><span lang="EN" style="font-size:12pt">Ability to work with a high degree of accuracy and attention to detail</span></span></span></li> <li><span style="font-family:Arial,Helvetica,sans-serif"><span style="tab-stops:list .5in"><span lang="EN" style="font-size:12pt">Highly developed ability to communicate clearly, accurately and professionally, both verbally and in writing</span></span></span></li> <li><span style="font-family:Arial,Helvetica,sans-serif"><span style="tab-stops:list .5in"><span lang="EN" style="font-size:12pt">Strong technical aptitude and knowledge of PC and Mac</span></span></span></li> <li><span style="font-family:Arial,Helvetica,sans-serif"><span style="tab-stops:list .5in"><span lang="EN" style="font-size:12pt">Ambitious with ability to prioritize strong organizational and time management skills</span></span></span></li> <li><span style="font-family:Arial,Helvetica,sans-serif"><span style="tab-stops:list .5in"><span lang="EN" style="font-size:12pt">Ability to work effectively in a faced-paced environment/ learn and adapt quickly in a demanding customer service environment</span></span></span></li> <li><span style="font-family:Arial,Helvetica,sans-serif"><span style="tab-stops:list .5in"><span lang="EN" style="font-size:12pt">Ability to accurately assess the entire situation to make an informed decision</span></span></span></li> <li><span style="font-family:Arial,Helvetica,sans-serif"><span style="tab-stops:list .5in"><span lang="EN" style="font-size:12pt">Minimum of 3-years in a contact center environment preferred</span></span></span></li> <li><span style="font-family:Arial,Helvetica,sans-serif"><span style="tab-stops:list .5in"><span lang="EN" style="font-size:12pt">Associates degree preferred or a combination of some college and equivalent work experience.</span></span></span></li> <li><span style="font-family:Arial,Helvetica,sans-serif"><span style="tab-stops:list .5in"><span lang="EN" style="font-size:12pt">Knowledge of Microsoft Office Suite applications</span></span></span></li> <li><span style="font-family:Arial,Helvetica,sans-serif"><span style="tab-stops:list .5in"><span lang="EN" style="font-size:12pt">Bi-lingual/multi-lingual in French Canadian or Spanish a plus</span></span></span></li> </ul> <p>&nbsp;</p>

Consumer Care Rep

At Hasbro, we embrace the unique skills, experiences, talents and perspectives of our global workforce which, combined with our culture of curiosity and innovation, generates the best ideas. We live our values of Community, Passion, Integrity and Creativity, and we’re committed to giving our 5,000+ employees opportunities to build their individual capabilities, balance work and life, deliver excellence through team work and thrive personally. This enables us to deliver results in all aspects of our business.

Seeking a highly motivated individual who will make an immediate, positive contribution to our well-established Global Consumer Care department; a leader in the toy and entertainment industry. Consumer Care representative will be responsible for balancing consumer requests in an Omni-channel environment. Incumbent will be adept, detailed, and concise with documentation and hone on first contact resolution for consumers. This position requires proficiency in all products and an attitude that readily and positively adapts to change and technological innovation.

A day in the life as a Consumer Care Representative

  • Effectively communicate with consumers via telephone, email, online chat, SMS texting and written correspondence.
  • Provide Outstanding Service with every interaction.
  • Ability to effectively troubleshoot integrated play apps/products.
  • Maintain an in-depth knowledge of all products and processes.
  • Identify and accurately call out potential trends and consumer concerns.

What you’ll bring

  • Excellent Customer Service Skills
  • Proven leadership skills
  • Ability to work with a high degree of accuracy and attention to detail
  • Highly developed ability to communicate clearly, accurately and professionally, both verbally and in writing
  • Strong technical aptitude and knowledge of PC and Mac
  • Ambitious with ability to prioritize strong organizational and time management skills
  • Ability to work effectively in a faced-paced environment/ learn and adapt quickly in a demanding customer service environment
  • Ability to accurately assess the entire situation to make an informed decision
  • Minimum of 3-years in a contact center environment preferred
  • Associates degree preferred or a combination of some college and equivalent work experience.
  • Knowledge of Microsoft Office Suite applications
  • Bi-lingual/multi-lingual in French Canadian or Spanish a plus

 


Nearest Major Market: Providence
Nearest Secondary Market: Rhode Island

Job Segment: Customer Service Representative, Customer Service, Bilingual

Date: Nov 7, 2019