Consumer Care Representative Thu Feb 13 00:00:00 CST 2020 East Providence, RI 631154600 27081 Global & Regional Marketing 1 Employee <p><span style="font-size:14px"><span style="font-family:Arial,Helvetica,sans-serif"><span style="color:#000000">At Hasbro, we are looking for people who want to explore, experiment, innovate and create. We&rsquo;re changing the face of play and entertainment and looking for dreamers, doers, thinkers and creators to come up with the best ideas. Our culture of Community, Passion, Integrity and Creativity has inspired our diverse team of highly skilled, highly creative and highly committed individuals for 90+ years and we believe the best is yet to come.</span></span></span></p> <p><span style="font-size:14px"><span style="font-family:Arial,Helvetica,sans-serif"><span style="color:#000000">Consumer Care Representative works under the direction of the Consumer Care Manager. Responsible for handling a broad range of methods of contact and must be equally adapt at accurately documenting consumer issues while providing World Class Service. Proven leadership that requires competency in all products, competency in all fundamental contact center transactions and an attitude that readily and positively adapts to change and innovation.</span></span></span></p> <p>&nbsp;</p> <p><span style="font-size:14px"><span style="font-family:Arial,Helvetica,sans-serif"><span style="color:#000000">A day in the life of a Consumer Care Representative:</span></span></span></p> <ul> <li><span style="font-size:14px"><span style="font-family:Arial,Helvetica,sans-serif"><span style="font-style:normal">Effectively communicate with consumers via telephone, email, chat and written correspondence</span></span></span></li> <li><span style="font-size:14px"><span style="font-family:Arial,Helvetica,sans-serif"><span style="color:#000000"><span style="font-style:normal">Provide world class service with every transaction</span></span></span></span></li> <li><span style="font-size:14px"><span style="font-family:Arial,Helvetica,sans-serif"><span style="color:#000000"><span style="font-style:normal">Maintain in-depth knowledge of all products and promotions</span></span></span></span></li> <li><span style="font-size:14px"><span style="font-family:Arial,Helvetica,sans-serif"><span style="color:#000000"><span style="font-style:normal">Identify and properly escalate protential trends</span></span></span></span></li> <li><span style="font-size:14px"><span style="font-family:Arial,Helvetica,sans-serif"><span style="color:#000000"><span style="font-style:normal">Ability to effectively multitask</span></span></span></span></li> </ul> <p>&nbsp;</p> <p><span style="font-size:14px"><span style="font-family:Arial,Helvetica,sans-serif"><span style="color:#000000"><span style="font-style:normal">What you&#39;ll bring </span></span></span></span></p> <ul> <li><span style="font-size:14px"><span style="font-family:Arial,Helvetica,sans-serif"><span style="font-style:normal">Demonstrated ability to meet/exceed induvial statistical goals for 2 years</span></span></span></li> <li><span style="font-size:14px"><span style="font-family:Arial,Helvetica,sans-serif"><span style="color:#000000"><span style="font-style:normal">Minimum of 3 years in a call center or contact center environment preferred</span></span></span></span></li> <li><span style="font-size:14px"><span style="font-family:Arial,Helvetica,sans-serif"><span style="color:#000000"><span style="font-style:normal">Associates degree preferred or a combination of some college and equivalent work experience</span></span></span></span></li> <li><span style="font-size:14px"><span style="font-family:Arial,Helvetica,sans-serif"><span style="color:#000000"><span style="font-style:normal">Knowledge of Microsoft Office Applications</span></span></span></span></li> <li><span style="font-size:14px"><span style="font-family:Arial,Helvetica,sans-serif"><span style="color:#000000"><span style="font-style:normal">Bi-lingual/multi-lingual in French Canadian or Spanish a plus</span></span></span></span></li> <li><span style="font-size:14px"><span style="font-family:Arial,Helvetica,sans-serif"><span style="color:#000000"><span style="font-style:normal">Proven leadership skills</span></span></span></span></li> <li><span style="font-size:14px"><span style="font-family:Arial,Helvetica,sans-serif"><span style="color:#000000"><span style="font-style:normal">Strong problem solving</span></span></span></span></li> <li><span style="font-size:14px"><span style="font-family:Arial,Helvetica,sans-serif"><span style="color:#000000"><span style="font-style:normal">Excellent customer service skills</span></span></span></span></li> <li><span style="font-size:14px"><span style="font-family:Arial,Helvetica,sans-serif"><span style="color:#000000"><span style="font-style:normal">Strong interpersonal skills</span></span></span></span></li> <li><span style="font-size:14px"><span style="font-family:Arial,Helvetica,sans-serif"><span style="color:#000000"><span style="font-style:normal">Strong active listening and attention to detail</span></span></span></span></li> <li><span style="font-size:14px"><span style="font-family:Arial,Helvetica,sans-serif"><span style="color:#000000"><span style="font-style:normal">Excellent oral and written communication skills</span></span></span></span></li> <li><span style="font-size:14px"><span style="font-family:Arial,Helvetica,sans-serif"><span style="color:#000000"><span style="font-style:normal">Working knowledge of PC and Mac</span></span></span></span></li> <li><span style="font-size:14px"><span style="font-family:Arial,Helvetica,sans-serif"><span style="color:#000000"><span style="font-style:normal">Strong organizational and time management skills</span></span></span></span></li> <li><span style="font-size:14px"><span style="font-family:Arial,Helvetica,sans-serif"><span style="color:#000000"><span style="font-style:normal">Ability to work in a fast-paced environment</span></span></span></span></li> </ul> <p><span style="font-size:14px"><span style="font-family:Arial,Helvetica,sans-serif"><span style="color:#000000">&nbsp;</span></span></span></p> <p>&nbsp;</p> <p><span style="font-size:14px"><span style="font-family:Arial,Helvetica,sans-serif"><span style="color:#000000">Hasbro is committed to equality of opportunity in all aspects of employment. We are committed to making all employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, or any other legally protected status.</span></span></span></p>

Consumer Care Representative

At Hasbro, we are looking for people who want to explore, experiment, innovate and create. We’re changing the face of play and entertainment and looking for dreamers, doers, thinkers and creators to come up with the best ideas. Our culture of Community, Passion, Integrity and Creativity has inspired our diverse team of highly skilled, highly creative and highly committed individuals for 90+ years and we believe the best is yet to come.

Consumer Care Representative works under the direction of the Consumer Care Manager. Responsible for handling a broad range of methods of contact and must be equally adapt at accurately documenting consumer issues while providing World Class Service. Proven leadership that requires competency in all products, competency in all fundamental contact center transactions and an attitude that readily and positively adapts to change and innovation.

 

A day in the life of a Consumer Care Representative:

  • Effectively communicate with consumers via telephone, email, chat and written correspondence
  • Provide world class service with every transaction
  • Maintain in-depth knowledge of all products and promotions
  • Identify and properly escalate protential trends
  • Ability to effectively multitask

 

What you'll bring

  • Demonstrated ability to meet/exceed induvial statistical goals for 2 years
  • Minimum of 3 years in a call center or contact center environment preferred
  • Associates degree preferred or a combination of some college and equivalent work experience
  • Knowledge of Microsoft Office Applications
  • Bi-lingual/multi-lingual in French Canadian or Spanish a plus
  • Proven leadership skills
  • Strong problem solving
  • Excellent customer service skills
  • Strong interpersonal skills
  • Strong active listening and attention to detail
  • Excellent oral and written communication skills
  • Working knowledge of PC and Mac
  • Strong organizational and time management skills
  • Ability to work in a fast-paced environment

 

 

Hasbro is committed to equality of opportunity in all aspects of employment. We are committed to making all employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, or any other legally protected status.


Nearest Major Market: Providence
Nearest Secondary Market: Rhode Island

Job Segment: Customer Service Representative, Call Center Representative, Call Center, Customer Service, Bilingual

Date: Feb 13, 2020