Customer Service Claims Analyst Thu Aug 01 00:00:00 CDT 2019 East Providence, RI 579255800 13657 Corporate 1 Employee <p style="margin:0.0in 0.0in 0.0pt"><span style="font-size:14.0px"><font face="Calibri"><font color="#000000">We&#39;re seeking a Customer Service Claims Analyst to join our Collections team!</font></font></span></p> <p style="margin:0.0in 0.0in 0.0pt">&nbsp;</p> <p style="margin:0.0in 0.0in 0.0pt"><span style="font-size:14.0px"><font face="Calibri"><font color="#000000">The Claims Analyst will investigate and respond to all customer deductions taken against invoice payments.&nbsp; </font></font></span></p> <p style="margin:0.0in 0.0in 0.0pt"><span style="font-size:14.0px"><font face="Calibri"><font color="#000000">The position is part of the Shared Service Center that supports the North America markets including the Direct Import business.</font></font></span></p> <p style="margin:0.0in 0.0in 0.0pt">&nbsp;</p> <p style="margin:0.0in 0.0in 0.0pt"><span style="font-size:14.0px"><font color="#000000">A day in the life as a Claims Analyst:</font></span></p> <ul> <li style="margin:0.0in 0.0in 0.0pt"><span style="font-size:14.0px"><span style="font-style:normal"><span style="font-weight:normal"><span>Investigates and responds to all deductions taken against invoice payments.</span></span></span></span></li> <li style="margin:0.0in 0.0in 0.0pt"><span style="font-size:14.0px"><span style="font-style:normal"><span style="font-weight:normal"><span>Researches deductions and determines validity.</span></span></span></span></li> <li style="margin:0.0in 0.0in 0.0pt"><span style="font-size:14.0px"><span style="font-style:normal"><span style="font-weight:normal"><span>Prepares detailed analysis for credit or debit package.</span></span></span></span></li> <li style="margin:0.0in 0.0in 0.0pt"><span style="font-size:14.0px"><span style="font-style:normal"><span style="font-weight:normal"><span>Tracks reimbursement payments on Customer&rsquo;s Cost of Business.</span></span></span></span></li> <li style="margin:0.0in 0.0in 0.0pt"><span style="font-size:14.0px"><span style="font-style:normal"><span style="font-weight:normal"><span>Ensures that all requirements are met for sales programs and policies including cooperative advertising and promotional allowances.</span></span></span></span></li> <li style="margin:0.0in 0.0in 0.0pt"><span style="font-size:14.0px"><span style="font-style:normal"><span style="font-weight:normal"><span>Escalates potential issues to Manager in a timely manner. </span></span></span></span></li> <li style="margin:0.0in 0.0in 0.0pt"><span style="font-size:14.0px"><span style="font-style:normal"><span style="font-weight:normal"><span>Provide exceptional service to internal and external customers.</span></span></span></span></li> <li style="margin:0.0in 0.0in 0.0pt"><span style="font-size:14.0px"><span style="font-style:normal"><span style="font-weight:normal"><span>Adheres to all policies and procedures to ensure department is within SOX guidelines.</span></span></span></span></li> <li style="margin:0.0in 0.0in 0.0pt"><span style="font-size:14.0px"><span style="font-style:normal"><span style="font-weight:normal"><span><a name="_Hlk486491052"><font color="#000000">Travel requirements &ndash; up to 5%.</font></a></span></span></span></span></li> </ul> <p style="margin:0.0in 0.0in 0.0pt"><span style="font-size:14.0px"><font color="#000000">&nbsp;</font></span></p> <p style="margin:0.0in 0.0in 0.0pt"><span style="font-size:14.0px"><font color="#000000">What you&#39;ll bring:</font></span></p> <ul> <li style="margin:0.0in 0.0in 0.0pt"><span style="font-size:14.0px"><span style="font-style:normal"><span style="font-weight:normal"><span>Bachelor&rsquo;s&nbsp;degree in accounting or finance</span></span></span></span></li> <li style="margin:0.0in 0.0in 0.0pt"><span style="font-size:14.0px"><span style="font-style:normal"><span style="font-weight:normal"><span>2+ years&nbsp;collections/claims experience preferred.</span></span></span></span></li> <li style="margin:0.0in 0.0in 0.0pt"><span style="font-size:14.0px"><span style="font-style:normal"><span style="font-weight:normal"><span>Intermediate Microsoft Excel skills. </span></span></span></span></li> <li style="margin:0.0in 0.0in 0.0pt"><span style="font-size:14.0px"><span style="font-style:normal"><span style="font-weight:normal"><span>Strong analytical and financial aptitude.</span></span></span></span></li> <li style="margin:0.0in 0.0in 0.0pt"><span style="font-size:14.0px"><span style="font-style:normal"><span style="font-weight:normal"><span>SAP experience preferred.</span></span></span></span></li> <li style="margin:0.0in 0.0in 0.0pt"><span style="font-size:14.0px"><span style="font-style:normal"><span style="font-weight:normal"><span>Ability to prioritize, plan, and organize.</span></span></span></span></li> <li style="margin:0.0in 0.0in 0.0pt"><span style="font-size:14.0px"><span style="font-style:normal"><span style="font-weight:normal"><span>Demonstrated ability to multi-task and be a team player.</span></span></span></span></li> <li style="margin:0.0in 0.0in 0.0pt"><span style="font-size:14.0px"><span style="font-style:normal"><span style="font-weight:normal"><span>Effective communication and problem solving skills.</span></span></span></span></li> <li style="margin:0.0in 0.0in 0.0pt"><span style="font-size:14.0px"><span style="font-style:normal"><span style="font-weight:normal"><span>Bi-lingual in Spanish and Portuguese is a plus but not a requirement.</span></span></span></span></li> </ul> <p style="margin:0.0in 0.0in 0.0pt"><span style="font-size:14.0px"><b><font color="#000000"><font face="Calibri">&nbsp;</font></font></b></span></p>

Customer Service Claims Analyst

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Date: Aug 1, 2019