Sr. Coordinator, Customer Care Sun Jun 23 02:00:00 CDT 2019 East Providence, RI 554315700 11617 1 Employee <p style="margin:0.0in 0.0in 10.0pt">Hasbro's U.S. Customer Care group is addin a Sr. Coordinator their team!  </p> <p style="margin:0.0in 0.0in 10.0pt">In this autonomous role, the successful candidate will be a self-motivated and highly organized individual whilst providing administrative support to the Director of Consumer Care.</p> <p style="margin:0.0in 0.0in 10.0pt"><b><u>Key Responsibilities:</u></b></p> <ul> <li style="margin-top:0.0in;margin-right:0.0in;margin:0.0in 0.0in 10.0pt"><span>Inventory control and fulfillment</span> <ul style="list-style-type:disc"> <li style="margin:0.0in 0.0in 10.0pt"><span>Monitor and maintain acceptable inventory levels to support consumer demand</span></li> <li style="margin:0.0in 0.0in 10.0pt"><span>Forecast inventory based on consumer trends</span></li> <li style="margin:0.0in 0.0in 10.0pt"><span>Create orders via purchase order in SAP to replenish inventory</span></li> </ul> </li> <li style="margin-top:0.0in;margin-right:0.0in;margin:0.0in 0.0in 10.0pt"><span>Provide detailed analytic reporting based on consumer feedback to internal business partners </span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin:0.0in 0.0in 10.0pt"><span>Generate Consumer Care Month End report </span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin:0.0in 0.0in 10.0pt"><span>Initiate departmental purchase requisitions using SAP, and process invoices and purchase orders for authorized approval </span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin:0.0in 0.0in 10.0pt"><span>Coordinate meetings </span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin:0.0in 0.0in 10.0pt"><span>Reconcile consumer refund checks daily; work with AP for escheated & reissued checks</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin:0.0in 0.0in 10.0pt"><span>Collect/distribute consumer correspondence; process Call Tags via FedEx as needed</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin:0.0in 0.0in 10.0pt"><span>Order and maintain Consumer Care coupon supplies with promotions team and vendor</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin:0.0in 0.0in 10.0pt"><span>Manage PO Box 200 and daily USPS Caps account for consumer returns</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin:0.0in 0.0in 10.0pt"><span>Order and maintain inventory of office supplies </span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin:0.0in 0.0in 10.0pt"><span>Submit Work Orders and CARFS for seasonal staff</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin:0.0in 0.0in 10.0pt"><span>Generate presentation materials (PowerPoint slides) </span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin:0.0in 0.0in 10.0pt"><span>Track/monitor cost center budget; reconcile monthly variances/correct inappropriate charges </span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin:0.0in 0.0in 10.0pt"><span>Process and submit expense reports; arrange travel & schedule seminars when needed</span></li> </ul> <ul> <li style="margin-top:0.0in;margin-right:0.0in;margin:0.0in 0.0in 10.0pt"><span>Other duties as needed</span></li> </ul> <p style="margin:0.0in 0.0in 10.0pt"> <b><u>Education/Experience Required</u></b></p> <ul> <li style="margin-top:0.0in;margin-right:0.0in;margin:0.0in 0.0in 10.0pt"><span>Bachelors degree in Business or related field</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin:0.0in 0.0in 10.0pt"><span>3-5 years of administrative project management experience</span></li> </ul> <p style="margin:0.0in 0.0in 10.0pt"><b><u>Critical Skills Required</u></b></p> <ul> <li style="margin:0.0in 0.0in 10.0pt"> Strong analytical skills, including the ability to reconcile budgets</li> <li style="margin-top:0.0in;margin-right:0.0in;margin:0.0in 0.0in 10.0pt"><span>Proven organizational and time management skills </span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin:0.0in 0.0in 10.0pt"><span>Strong attention to detail -  high level of accuracy </span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin:0.0in 0.0in 10.0pt"><span>Ability to work in fast paced, dynamic environment and meet deadlines under pressure</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin:0.0in 0.0in 10.0pt"><span>Innate ability to anticipate inventory problems and make recommendation to rectify in a timely manner</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin:0.0in 0.0in 10.0pt"><span>Equally adept as an outstanding individual contributor and team player </span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin:0.0in 0.0in 10.0pt"><span>High energy, enthusiastic with a positive attitude </span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin:0.0in 0.0in 10.0pt"><span>Excellent written/verbal communication skills </span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin:0.0in 0.0in 10.0pt"><span>Strong proficiency with MS Office applications (Excel, Word, PowerPoint, Outlook)  </span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin:0.0in 0.0in 10.0pt"><span>Strong PC and/or Mac skills</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin:0.0in 0.0in 10.0pt"><span>Strong proficiency in Illustrator</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin:0.0in 0.0in 10.0pt"><span>Knowledge of SAP and Oracle/RNT (Right Now Technologies) a plus </span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin:0.0in 0.0in 10.0pt"><span>Adept in effective multi-tasking</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin:0.0in 0.0in 10.0pt"><span>Retail / fulfillment experience is a plus!</span></li> </ul> <p style="margin-top:0.0in;margin-right:0.0in;margin:0.0in 0.0in 10.0pt"> </p> <p style="margin-top:0.0in;margin-right:0.0in;margin:0.0in 0.0in 10.0pt"> </p>

Sr. Coordinator, Customer Care

We're sorry - this posting is no longer available.

Date: Jun 23, 2019

Requisition ID: 11617