Systems Administrator - ServiceNow Thu Apr 04 02:00:00 CDT 2019 East Providence, RI 497578300 6164 Corporate 1 Employee <p><span style="font-size: 14px;"><span style="font-family: Arial, Helvetica, sans-serif;">At Hasbro, we embrace the unique skills, experiences, talents and perspectives of our global workforce which, combined with our culture of curiosity and innovation, generates the best ideas. We live our values of Community, Passion, Integrity and Creativity, and we&rsquo;re committed to giving our 5,000+ employees opportunities to build their individual capabilities, balance work and home, deliver excellence through team work and thrive personally. This enables us to deliver results in all aspects of our business.</span></span></p> <p>&nbsp;</p> <p><strong><span style="font-size: 14px;"><span style="font-family: Arial,Helvetica,sans-serif;">Position Summary:</span></span></strong></p> <p><span style="font-size: 14px;"><span style="font-family: Arial, Helvetica, sans-serif;">We have an opportunity for a Systems Administrator to join the Hasbro team.  You will be responsible for day-to-day management of hosted ServiceNow services.  This role includes conducting research and understanding ITSM platform and industry trends with regards to tools and processes. You will collaborate with and support the Operations, Infrastructure Engineering and Application Support and business teams during system design, development and implementation phases providing advice for interfacing monitoring services with ServiceNow and provide ServiceNow configurations, including custom scripts.   </span></span></p> <p> </p> <p><span style="font-size: 14px;"><span style="font-family: Arial, Helvetica, sans-serif;"><strong>A day in the life as a Systems Administrator:</strong></span></span></p> <ul> <li><span style="font-size: 14px;"><span style="font-family: Arial, Helvetica, sans-serif;">Install, maintain, configure, and support hosted ServiceNow instances, production and non-production.</span></span></li> <li><span style="font-size: 14px;"><span style="font-family: Arial, Helvetica, sans-serif;">Assist in conceptualizing, designing, and maturing ITIL v3 processes.</span></span></li> <li><span style="font-size: 14px;"><span style="font-family: Arial, Helvetica, sans-serif;">Assist in conceptualizing, designing, and maturing of enterprise IT Service Management, Business Enablement and IT Operations Management processes.</span></span></li> <li><span style="font-size: 14px;"><span style="font-family: Arial, Helvetica, sans-serif;">Relationship Management -</span></span> <ul> <li><span style="font-size: 14px;"><span style="font-family: Arial, Helvetica, sans-serif;">Manage relationships with other teams and peers.</span></span></li> <li><span style="font-size: 14px;"><span style="font-family: Arial, Helvetica, sans-serif;">Work with internal customers and requesting organizations to understand incidents and ensure quality service is provided.</span></span></li> <li><span style="font-size: 14px;"><span style="font-family: Arial, Helvetica, sans-serif;">Manage incidents/problems related to the ServiceNow platform.</span></span></li> <li><span style="font-size: 14px;"><span style="font-family: Arial, Helvetica, sans-serif;">Provide estimates for project requests.</span></span></li> <li><span style="font-size: 14px;"><span style="font-family: Arial, Helvetica, sans-serif;">Manage expectations and help prioritize production support and projects across disparate organizations.</span></span></li> <li><span style="font-size: 14px;"><span style="font-family: Arial, Helvetica, sans-serif;">Communication with senior management and project management on plans, status, risks and issues.</span></span></li> </ul> </li> <li><span style="font-size: 14px;"><span style="font-family: Arial, Helvetica, sans-serif;">Day to day support of application</span></span> <ul> <li><span style="font-size: 14px;"><span style="font-family: Arial, Helvetica, sans-serif;">Ensures that the services requests for new users, reports and other requests from IT and other organizations as they related to ServiceNow work are being prioritized and completed.</span></span><br />  </li> </ul> </li> </ul> <p><span style="font-size: 14px;"><span style="font-family: Arial, Helvetica, sans-serif;"><strong>What you'll bring:</strong></span></span></p> <ul> <li><span style="font-size: 14px;"><span style="font-family: Arial, Helvetica, sans-serif;">3+ years administering, configuration and scripting with ServiceNow to implement ITSM processes.</span></span></li> <li><span style="font-size: 14px;"><span style="font-family: Arial, Helvetica, sans-serif;">3+ years working of JavaScript with experience solving problem using JavaScript within ServiceNow.</span></span></li> <li><span style="font-size: 14px;"><span style="font-family: Arial, Helvetica, sans-serif;">2+ years working with SOAP.</span></span></li> <li><span style="font-size: 14px;"><span style="font-family: Arial, Helvetica, sans-serif;">2+ years working with Web Services.</span></span></li> <li><span style="font-size: 14px;"><span style="font-family: Arial, Helvetica, sans-serif;">Experience working Linux.</span></span></li> <li><span style="font-size: 14px;"><span style="font-family: Arial, Helvetica, sans-serif;">Experience defining, communicating and implementing ITIL v3 process in an enterprise environment.</span></span></li> <li><span style="font-size: 14px;"><span style="font-family: Arial, Helvetica, sans-serif;">BA/BS degree desired or equivalent year-for-year work experience.</span></span></li> <li><span style="font-size: 14px;"><span style="font-family: Arial, Helvetica, sans-serif;">ITIL v3 Foundation training or certification desired.</span></span></li> <li><span style="font-size: 14px;"><span style="font-family: Arial, Helvetica, sans-serif;">ServiceNow System Administration certification required.</span></span></li> <li><span style="font-size: 14px;"><span style="font-family: Arial, Helvetica, sans-serif;">ServiceNow Advanced System Administration certification required.</span></span></li> <li><span style="font-size: 14px;"><span style="font-family: Arial, Helvetica, sans-serif;">3+ years scripting in the ServiceNow environment.</span></span></li> <li><span style="font-size: 14px;"><span style="font-family: Arial, Helvetica, sans-serif;">Ability to work effectively with diverse groups of people.</span></span></li> <li><span style="font-size: 14px;"><span style="font-family: Arial, Helvetica, sans-serif;">Proven analytical, evaluative and problem-solving abilities.</span></span></li> </ul> <p> </p>

Systems Administrator - ServiceNow

We're sorry - this posting is no longer available.

Date: Apr 4, 2019

Requisition ID: 6164