Game Support Representative

At Wizards of the Coast, we connect people around the world through play and imagination. From our genre-defining games like Magic: The Gathering® and Dungeons & Dragons® to our growing multiverse, we continue to innovate and build new ways to foster friendship and connection. That’s where you come in!

We are seeking a Game Support Representative (Customer Service) who loves our products and is passionate about customer service! This will represent our brands by interacting directly with our customers as well as processing and shipping products to consumers. This frontline role is located at our headquarters in Renton, Washington.

What You’ll Do:

• Provide excellent customer service via email through our CRM.
• Leverage public-facing communications about products we release, and products released via partners.
• Identify customer concerns and leverage our systems to fulfill their orders while improving customer sentiment after a poor experience.
• Use the tools and guides provided to find, fix, and tackle problems — and know when it’s time to raise an issue to the next level.

What You’ll Bring:

• Customer Service: 2+ years of experience working in customer service. Accustomed to working in a fast-paced environment with a sophisticated understanding of customer service principles, skills, processes and techniques.
• Ability to craft clear, customer-facing and internal communications.
• Initiative to investigate issues and provide recommendations for updates to procedures and policy.
• Product Familiarity: Ability to stay familiar with an evolving catalog of products and understand what is meaningful to customers.
• Experience with CRM systems and Microsoft Office. Familiarity with Zendesk, Microsoft Teams, Magic Arena, and Confluence a plus.
• The position requires a High School Diploma or equivalent experience.

Additional Details:

Please note that this is a temporary assignment providing services to Wizards through an external staffing agency. If you are selected for this assignment, you will be employed by Eastridge as a W2 employee and will not be an employee of Wizards.

• Employment Type: Contingent Worker
• Location: Renton, WA
• Duration: 6 months

Eastridge offers US based Wizards temporary workers a comprehensive benefits package, including:

• Medical
• Dental
• Vision
• Health savings accounts
• Employee assistance program
• 401(k) retirement plan
• Paid Sick Leave (variable based on location)
• Paid Time Off and Holiday Pay

We are an Equal Opportunity / Affirmative Action Employer

Wizards of the Coast is committed to equality of opportunity in all aspects of employment. We are committed to making all employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you have a disability and require assistance in this application process and need to request an accommodation, please contact your recruiter or coordinator.

The hourly rate for this position is $20.00 to $24.00. The hiring range will vary based on factors such as experience, skills, location and market conditions. Additionally, employees may be eligible for annual and long-term incentives as part of their overall compensation package.

Our Comprehensive Benefits Package Includes:

• Health & Wellness: Medical, Dental, and Vision Insurance
• Time Off to Recharge: Paid Vacation & Holidays
• Financial Well-being: Generous 401(k) Match
• Life & Family Support: Paid Parental Leave
• Giving Back: Volunteer & Employee Giving Programs
• Level Up Your Skills: Tuition Reimbursement
• Exclusive Perks: Product Discounts & More!

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