Coordinator Order Management (6 months contract)

About Hasbro 

Hasbro is a leading games, IP and toy company whose mission is to create joy and community through the magic of play. With over 164 years of expertise, Hasbro delivers groundbreaking play experiences and reaches over 500 million kids, families and fans around the world, through physical and digital games, video games, toys, licensed consumer products, location-based entertainment, film, TV and more.   

Through its franchise-first approach, Hasbro unlocks value from both new and legacy IP, including MAGIC: THE GATHERING, DUNGEONS & DRAGONS, MONOPOLY, HASBRO GAMES, NERF, TRANSFORMERS, PLAY-DOH and PEPPA PIG, as well as premier partner brands. Powered by its portfolio of thousands of iconic marks and a diversified network of partners and subsidiary studios, Hasbro brings fans together wherever they are, from tabletop to screen.  

For more than a decade, Hasbro has been consistently recognized for its corporate citizenship, including being named one of the 100 Best Corporate Citizens by 3BL Media, a 2025 JUST Capital Industry Leader, one of the 50 Most Community-Minded Companies in the U.S. by the Civic 50, and a Brand that Matters by Fast Company. For more information, visit https://corporate.hasbro.com or @Hasbro on LinkedIn.    

Responsibilities:

•  Managing data entry into Hasbro and Customer systems, including Quotes and Retail Link for complex and focus customers
•  Obtaining product related information from various internal data sources (e.g. Hasbro Data Management system (HDM), Content Service Portal, CCIC material breakdown Excel, Vendor Master Registry (VMR) etc.) for complex and focus customers
•  Extracting Customer Orders from Electronic Data Interchange (EDI) or Customer Portal for complex and focus customers
•  Creating Sales Inquiries and Sales Order in SAP for complex and focus customers
•  Escalating and liaising with Order Management Specialist and BPO to resolve issues regarding Customer Purchase Orders and Sales Orders generation as required
•  Reviewing VA05 and EDI Order Error Reports
•  Updating factory profile information in Customer Portals for complex and focus customers
•  Executing order changes in SAP for complex and focus customers

Requirements:

• College graduated is required
• At least 2 years' experience in toy industry or related field
• Previous experience using SAP is desirable
• Good command of written and spoken English and Mandarin
• Cantonese language skills
• Self-disciplined and accurate approach to order processing
• Knowledge of order processing is desirable
• Proficiency with PC operations including use of SAP and MS office suite

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