Specialist Order Management - Customer Compliance (6- months contract)

About Hasbro 

Hasbro is a leading games, IP and toy company whose mission is to create joy and community through the magic of play. With over 164 years of expertise, Hasbro delivers groundbreaking play experiences and reaches over 500 million kids, families and fans around the world, through physical and digital games, video games, toys, licensed consumer products, location-based entertainment, film, TV and more.   

Through its franchise-first approach, Hasbro unlocks value from both new and legacy IP, including MAGIC: THE GATHERING, DUNGEONS & DRAGONS, MONOPOLY, HASBRO GAMES, NERF, TRANSFORMERS, PLAY-DOH and PEPPA PIG, as well as premier partner brands. Powered by its portfolio of thousands of iconic marks and a diversified network of partners and subsidiary studios, Hasbro brings fans together wherever they are, from tabletop to screen.  

For more than a decade, Hasbro has been consistently recognized for its corporate citizenship, including being named one of the 100 Best Corporate Citizens by 3BL Media, a 2025 JUST Capital Industry Leader, one of the 50 Most Community-Minded Companies in the U.S. by the Civic 50, and a Brand that Matters by Fast Company. For more information, visit https://corporate.hasbro.com or @Hasbro on LinkedIn.    

Responsibilities:

• Coordinating with Vendors and Customers on customer order compliance requirements including shipmarks, labels, samples and in-box sheets for complex and DI focus customers
• Sending Hasbro inspection reports, product photos, and shipmark photos to Customers for complex and DI focus customers
• Coordinating 3rd party inspection appointment with Vendor and requesting sample submission from Vendor for lab test for complex and DI focus customers
• Liaising with Quality Assurance (QA), Customers and/or 3rd party inspectors for escalated quality control issues
• Providing instructions for samples preparation (e.g., sales samples, inspection samples, shipment samples) as required
• Obtaining and sharing QC certificates for internal teams
• Generating the report and Customer Purchase Order for orders ready to be shipped
• Preparing Letter of Guarantee and requesting Acceptance on Discrepancies as needed

Requirements:

Education:

Bachelor’s degree is required, preferably in business or a related field

Experience:

At least 2 years' experience in the toy industry or related field

Knowledge & Skills:

Good command of written and spoken English

Chinese language skills

Proficiency with PC operations including use of SAP and MS office suite

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