Specialist Order Management - Order Generation (6 months contract)

About Hasbro 

Hasbro is a leading games, IP and toy company whose mission is to create joy and community through the magic of play. With over 164 years of expertise, Hasbro delivers groundbreaking play experiences and reaches over 500 million kids, families and fans around the world, through physical and digital games, video games, toys, licensed consumer products, location-based entertainment, film, TV and more.   

Through its franchise-first approach, Hasbro unlocks value from both new and legacy IP, including MAGIC: THE GATHERING, DUNGEONS & DRAGONS, MONOPOLY, HASBRO GAMES, NERF, TRANSFORMERS, PLAY-DOH and PEPPA PIG, as well as premier partner brands. Powered by its portfolio of thousands of iconic marks and a diversified network of partners and subsidiary studios, Hasbro brings fans together wherever they are, from tabletop to screen.  

For more than a decade, Hasbro has been consistently recognized for its corporate citizenship, including being named one of the 100 Best Corporate Citizens by 3BL Media, a 2025 JUST Capital Industry Leader, one of the 50 Most Community-Minded Companies in the U.S. by the Civic 50, and a Brand that Matters by Fast Company. For more information, visit https://corporate.hasbro.com or @Hasbro on LinkedIn.    

Responsibilities:

• Communicating with Customers on proposed ship dates, Sales Order (SO) changes, or any other Sales Order / inquiry related issues for complex and focus customers
• Ensuring information entered Hasbro and Customer systems including Speedquote and Retaillink are accurate and provided in a timely manner for complex and focus customers
• Providing shipment extension reports, pending issues reports, and order summary to Market Sales and Customer Financial Services (CFS) for complex and focus customers
• Generating non-standard customer pro-forma invoices for complex and focus customers
• Developing preliminary container load plan for Customer Purchase Order by grouping the ship dates from various Vendors as required
• Calculating lead time for consolidation including the voyage time to meet the Customer required Shipping Window
• Enforcing price discrepancy control point before Shipping Instruction (SI) release and requesting follow-up action from Market Sales when a discrepancy has been identified
• Reviewing both Vendor induced (supply-side) and Customer induced (demand-side) order change requests to assess feasibility before processing in SAP for complex, focus customers and pull in selling strategies

Requirements:

• Bachelor's degree is required, preferably in business or a related field 
• At least 2 years' experience in the toy industry or related field
• Good command of written and spoken English
• Chinese language skills
• Proficiency with PC operations including use of SAP and MS office suite

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