Key Account Manager Departamentales

At Hasbro, our mission is to entertain and connect generations of fans through the wonder of storytelling and exhilaration of play. We’re looking for adventurous and curious people who want to explore, experiment, and innovate to come up with the best ideas. Our culture has inspired our diverse team of highly skilled, highly creative, and highly committed individuals for 100 years and we believe the best is yet to come.

At Hasbro, our mission is to entertain and connect generations of fans through the wonder of storytelling and exhilaration of play. We’re looking for adventurous and curious people who want to explore, experiment, and innovate to come up with the best ideas. Our culture has inspired our diverse team of highly skilled, highly creative, and highly committed individuals for 100 years and we believe the best is yet to come.

We are seeking a high-performing Key Account Manager to lead Hasbro Mexico’s Tier 1 Department Stores business, managing some of our most strategic retail partners: Liverpool, Palacio de Hierro, Toys R Us, and Grupo Control. Together, these accounts represent 12 % of our business and demand a strong leader who can drive profitable and sustainable growth through strategic partnerships, innovative go-to-market plans, and a relentless focus on execution.

The ideal candidate will bring proven experience managing top-tier department stores in Mexico, outstanding negotiation skills, and a strong track record of delivering results in both brick-and-mortar and omnichannel environments. This role requires a commercially savvy, results-oriented professional with a passion for identifying growth opportunities and turning them into successful business strategies.

A Day in the Life as Key Account Manager – Department Stores

• Develop and nurture strategic relationships with senior buyers and decision-makers at Liverpool, Palacio de Hierro, Toys R Us, and Grupo Control.
• Build and execute joint business plans (JBP) that align Hasbro’s objectives with customer goals to drive mutual growth.
• Deliver and exceed annual sales budgets, ensuring profitable sell-in and sell-out performance.
• Lead assortment planning, product listings, promotional strategies, and trade negotiations to maximize share of shelf and consumer reach.
• Monitor key account KPIs including Sell Thru, Fill Rate, Ecomm Share, and profitability, taking proactive actions to close gaps.
• Collaborate cross-functionally with internal teams—Marketing, Supply Chain, Finance, Demand Planning—to ensure flawless execution.
• Conduct regular store checks, performance reviews, and business meetings with customers to ensure alignment and resolve challenges.
• Provide clear, actionable reporting to senior management on business performance, opportunities, and risks.

What You’ll Bring:

• Bachelor’s degree in business administration, Marketing, Commercial Relations, or related field.
• 5–7 years of experience managing key accounts in department stores; experience in mass retail and digital commerce is a plus.
• Strong commercial acumen, negotiation, and relationship-building skills.
• Strategic thinker with an agile mindset, curious to challenge the status quo and identify new growth paths.
• High proficiency in data analysis, dashboards, PowerPoint, and advanced Excel.
• Results-oriented, collaborative, and comfortable managing multiple stakeholders in a dynamic environment.
• Advanced English required.

Hasbro is an Equal Opportunities Employer 

We value diversity at Hasbro, and do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.

Interviews at Hasbro take place in person and virtually as part of our recruitment process. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you are selected to move forward in our application process and you have a medical condition or an individual need for adjustment to our process, and you believe it may affect your ability to be at your best, please let your recruitment partner know, so we can consider how best we can support you and make any adjustments that may reasonably be needed.