Senior IT Manager

At Invoke, our mission is to Have Fun Building Great Games. 
 

We believe the best games come from people who love what they do, in an environment that values them and their ideas. That’s why we make games that our younger selves used to dream about. And we make sure that everyone has the opportunity to contribute to our collective success. Being part of Wizards of the Coast, we get to contribute to a collection of games that have inspired players and developers for decades. 
 

At Invoke, you get to play your part as a valued member of an open and dedicated team within a magical world!   

Job Description 
 

Invoke is looking for a Senior IT Manager. As a Senior IT Manager, you will be responsible for all activities related to Technology Support, Helpdesk support, infrastructure and network. You will also ensure the continuity of IT services and the maintenance of high cybersecurity standards. We're looking for an experienced manager who can develop and mentor strong teams, provide great technical advices and establish key relationships with partners at all levels of the company, including working closely with our development teams to provide them with the right tools and support. 
 

What you'll do 
 

• Manage the Technology Support & Infrastructure team and provide technical guidance and leadership to create the best employee experience. 

• Act as a key member of the studio leadership team. 

• Partner with key production partners to align on their needs and goals and collaborate on technology solutions. 

• Develop a proactive approach towards cybersecurity and collaborate with key partners at all levels of the company on implementing the best solutions. 

• Manage the Technology Support & Infrastructure department budget, inventory and resources. 

• Establish and maintain relationships with key vendors.  

• Manage the evaluation and implementation of various technical projects. 

• Develop the short, mid, long-term strategy and plan for the Technology Support and Infrastructure team, in collaboration with the Studio leadership team. 

• Assure best in class technological support for employees. 

• Stay updated on the latest technology trends and developments. 

• Document procedures and processes within the Technology Support and Infrastructure department. 
   

 What you'll bring 
 

• 10+ years of experience in IT, in an high-tech, high-paced industry.  

• 3-5 years of experience in IT management. 

• Broad knowledge of technology needs for game software development 

• Experience in building processes, procedures, and policies. 

• Project management experience 

• Can effectively communicate in written and verbal forms. 

• Exceptional customer relationship skills. 

• Experience collaborating with creative teams 

• Deep appreciation for developer productivity 

• Maintain a clear overview of all content creation and instinctively delve into details when a more hands-on approach is required 

• Be an accomplished mediator and resolver of conflicts, able to help people and teams with opposing points of view come together and agree on goals and solutions 

• Can distil complex plans down to their path and essential milestones 

• Maintain asset production budgets 

• Virtualization ( Vmware, VMWare SDDC and Hyper-V) 

• Public cloud technologies and services like AWS, Azure. 

• Good Knowledge of Microsoft based operating systems (Windows Server, Exchange (O365), Active Directory) 

• CCNA an asset 

• ITIL an asset

• Certification with any information security standard an asset 

• Relevant Microsoft Certified Professional (MCP) certifications an asset

We are an Equal Opportunity Employer  
 

Invoke commits to offer equal working chances to every individual, without regard based on the following: age, sex, sexual orientation, physical disability, country origin, religion, citizenship, native country or any other possible particularities. We sincerely believe in a respectful and open-minded work environment, in which everyone can fully contribute to the organization's development.  

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.   

#Invoke