QC Engineer

About Wizards of the Coast  

Wizards of the Coast develops and publishes legendary games that inspire creativity, forge friendships and build communities of global fans. A division of Hasbro, a leading games, IP and toy company (NASDAQ: HAS), Wizards delivers premium experiences for gamers across tabletop, video games, and digital platforms based on both new and time-honored brands, including its best-known franchises MAGIC: THE GATHERING and DUNGEONS & DRAGONS, and from Hasbro’s unparalleled portfolio of thousands of iconic marks.  

Wizards’ diverse studio network includes first-party developers Archetype Entertainment, Invoke Studios, Atomic Arcade and Skeleton Key as well as co-venture and license partners. Headquartered in Renton, Washington, Wizards fosters world-class talent to create unforgettable play experiences on all platforms. To learn more about Wizards, visit https://company.wizards.com or Wizards of the Coast on LinkedIn.  

This role is responsible to:

• Implement Hasbro Quality Assurance policies and procedures within our OEM vendors. 
• Assess factory internal quality systems to ensure they are capable of meet Hasbro’s requirements.
• Support factory capability building and manufacturing process control to make the factory production run smoothly.
• Handle the customer and consumer complaints to work with factory to solve the problem.
• Participate, monitor, and solve the problem found in current production. (e.g. High defect rate, High reject rate, etc.)
• Work with Project Engineer and Quality Engineer in Production Pilot stage.

Responsibilities

• Work with factory for technical and Quality Audit (HIQ audit and Manufacturing process control audit), an in-depth evaluation of the manufacturer’s capability and reliability.
• Follow up of the Corrective Action Plan (CAP) submitted by factory.

• Maintain Key Performance Indicators:
  • Manufacturer’s quality system audit
  • Manufacturer’s internal procedures, subcontractor’s qualification, material storage conditions, maintenances.
  • Catch issues as early as possible and work with factory to implement suggested checkpoints.
  • May need to perform the 1st inspection and factory self-inspection audit

Years of Experience Required

• Minimum of 3 years’ relevant experience in QA Engineering, preferably in toys industry
• University graduate in Mechanical Engineering

Technical Skills Requirements

• Knowledge about Plastics processing, soft toys, electronic toys processing & testing technology, preferably in toy manufacturing.
• Regulatory and Compliance knowledge
• Toy safety standards E.g. EN:71, ISO:8124, ASTM: F963 and CCPSA knowledge.
• Knowledge of Quality Systems E.g. QMS, ISO;9001
• Auditing skills
• Good spoken and written English

Soft Skills Requirements

• He/she will be an important part of driving the success of the team’s daily operation
• Occasionally, he/she will be required to make operational decisions to ensure daily operation is efficient and effective
• Fast learner with a passion for continuous learning and expanding his/her technical skills is essential
• Strong teamwork capability, be able to cooperate with colleagues from different background, department and levels
• Showing potential or ideally some relevant experience in coaching others, e.g. leading best practice, acting as escalation point, sharing experience and information
• Respects the process and company’s practices while not afraid to challenge the status quo
• Detailed, analytical and logical thinker with the abilities in risk assessment, root cause analysis and risk management.
• Persuasive communicator, good interpersonal skill and team player.
• Frequent domestic travel and possibly international travel.

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