Assoc Digital Product Manager Fri Nov 02 02:00:00 CDT 2018 Renton, WA 503027700 6647 Wizards of the Coast 1 Employee <p><span style="font-size: 14px;"><span style="font-family: Arial, Helvetica, sans-serif;"><span style="color: rgb(75, 0, 130);"><strong>Bring Your Brain...We&#39;ll Supply the Dragons!</strong></span></span></span></p> <p>&nbsp;</p> <p><span style="font-size: 14px;"><span style="font-family: Arial, Helvetica, sans-serif;"><strong>WHAT IS THIS ROLE ALL ABOUT?</strong><br /> The <strong>Associate Product Manager &ndash; Digital Fraud Prevention </strong>role is responsible for representing the needs of the Digital Game Security team during cross-functional projects within the company. This position will not only be involved in the initial steps of a project, working to gather and provide Digital Security requirements, but will maintain involvement throughout to ensure a successful implementation. This position requires a very strong understanding of e-commerce fraud prevention and detection strategies and tools. The ideal candidate will have experience with product management principals.</span></span></p> <p><span style="font-size: 14px;"><span style="font-family: Arial, Helvetica, sans-serif;">A self-motivated professional who has a strong passion for helping design effective e-commerce fraud prevention tools and features in the digital gaming space, as well as a passion for creating great customer experiences with a systems-focused mindset will find success in this role. They should feel confident making decisions that will affect the consumer and future day-to-day operations of a team, understand the importance of integrating key functions into a project in its planning stages, and have excellent written and verbal communication skills. This position will consult with other teams who play a part in e-commerce fraud prevention to create a holistic understanding of their needs, then play a key role in providing advice and recommendations to senior management on project design and deployment based on those learnings.</span></span></p> <p><br /> <span style="font-size: 14px;"><span style="font-family: Arial, Helvetica, sans-serif;"><strong>DAY TO DAY RESPONSIBILITIES FOR THIS WIZARD</strong></span></span></p> <p><span style="font-size: 14px;"><span style="font-family: Arial, Helvetica, sans-serif;"><strong>Technical Product Management:</strong></span></span></p> <ul> <li><span style="font-size: 14px;"><span style="font-family: Arial, Helvetica, sans-serif;">Ensure all scheduled implementations are delivered on time, all necessary groups are informed, and all concerns/issues with the implementation/project are addressed.</span></span></li> <li><span style="font-size: 14px;"><span style="font-family: Arial, Helvetica, sans-serif;">Identify, record, and prioritize all requirements for the prevention, recognition, reporting, and resolution of ecommerce fraud issues within each new product initiative.</span></span></li> <li><span style="font-size: 14px;"><span style="font-family: Arial, Helvetica, sans-serif;">Ensure that implementations are properly tested, bugs are thoroughly tested and prioritized, and any outstanding issues are highlighted prior to the project launch.</span></span></li> <li><span style="font-size: 14px;"><span style="font-family: Arial, Helvetica, sans-serif;">Work cross-functionally to ensure that changes to existing and new features, systems, tools, and product implementations meet the requirements of both those who are supporting the implementation and those who will be using them.</span></span></li> <li><span style="font-size: 14px;"><span style="font-family: Arial, Helvetica, sans-serif;">Write Digital Game Security use cases for projects and actively represent those needs during design and business elaborate sessions.</span></span></li> <li><span style="font-size: 14px;"><span style="font-family: Arial, Helvetica, sans-serif;">Post deployment; propose and follow-up on solutions to outstanding issues that impact the Customer or Digital Game Security teams to ensure that they get adequately resolved.</span></span></li> <li><span style="font-size: 14px;"><span style="font-family: Arial, Helvetica, sans-serif;">Incorporate feedback/opportunities for improvement into future projects so that we can learn from past errors in deployment and experience to improve our products.</span></span></li> </ul> <p>&nbsp;</p> <p><span style="font-size: 14px;"><span style="font-family: Arial, Helvetica, sans-serif;"><strong>Implementation and Project Management:</strong></span></span></p> <ul> <li><span style="font-size: 14px;"><span style="font-family: Arial, Helvetica, sans-serif;">Work with Knowledge Management to create actionable processes and work flows to effectively integrate projects into support workflows.</span></span></li> <li><span style="font-size: 14px;"><span style="font-family: Arial, Helvetica, sans-serif;">Work with Knowledge Management to ensure that all the support materials and content for an implementation are completed on schedule. This includes training material for support staff, FAQs, and Tier 0.</span></span></li> <li><span style="font-size: 14px;"><span style="font-family: Arial, Helvetica, sans-serif;">Keep stakeholders up to date, ensuring all parties are aware of impactful decisions, changes to scope/plan, and general progress of all in flight projects/implementations.</span></span></li> <li><span style="font-size: 14px;"><span style="font-family: Arial, Helvetica, sans-serif;">Use feedback, metrics, and business intelligence data to assess the results of an implementation. Present data via written reports and presentations as requested by management and business.</span></span></li> </ul> <p>&nbsp;</p> <p><span style="font-size: 14px;"><span style="font-family: Arial, Helvetica, sans-serif;"><strong>Coordination and Administration with Digital Game Security:</strong></span></span></p> <ul> <li><span style="font-size: 14px;"><span style="font-family: Arial, Helvetica, sans-serif;">Provide thoughtful administration of Ecommerce Decision Manager system under guidance of stakeholder business teams and Product Owner.</span></span></li> <li><span style="font-size: 14px;"><span style="font-family: Arial, Helvetica, sans-serif;">Be able to assess Digital Game Security, the consumer, and cross-functional systems/processes in order to find ways to improve or create efficiencies through design, development, or staffing improvement.</span></span></li> <li><span style="font-size: 14px;"><span style="font-family: Arial, Helvetica, sans-serif;">Build and monitor reporting to track e-commerce fraud rates in our digital game properties; work with Digital Game Security Supervisor to focus Digital Game Security&rsquo;s routine monitoring and prevention techniques as new threats arise.</span></span></li> <li><span style="font-size: 14px;"><span style="font-family: Arial, Helvetica, sans-serif;">Keep Business teams apprised of new ecommerce fraud threats; work with Digital Game Security to prepare proposals for technology remediation as appropriate/needed. Submit to Business teams.</span></span></li> </ul> <p><br /> <span style="font-size: 14px;"><span style="font-family: Arial, Helvetica, sans-serif;"><strong>AM I QUALIFIED? (Knowledge, Skills and Abilities)</strong><br /> Experience Creating and Casting these Spells:</span></span></p> <ul> <li><span style="font-size: 14px;"><span style="font-family: Arial, Helvetica, sans-serif;">Experience coordinating cross-functional requirements gathering within the e-commerce fraud prevention space (for a digital game title, preferred.)</span></span></li> <li><span style="font-size: 14px;"><span style="font-family: Arial, Helvetica, sans-serif;">Experience participating in User Acceptance Testing and providing actionable, direct feedback to development teams.</span></span></li> <li><span style="font-size: 14px;"><span style="font-family: Arial, Helvetica, sans-serif;">Experience in Product Management, with a high degree of ownership and decision making responsibility.</span></span></li> <li><span style="font-size: 14px;"><span style="font-family: Arial, Helvetica, sans-serif;">Accustomed to working in a fast-paced, aggressive, and entrepreneurial environment.</span></span></li> </ul> <p><br /> <span style="font-size: 14px;"><span style="font-family: Arial, Helvetica, sans-serif;"><strong>Knowledge, Abilities and Characteristics of the Ideal Wizard:</strong></span></span></p> <p><span style="font-size: 14px;"><span style="font-family: Arial, Helvetica, sans-serif;"><strong>Required</strong></span></span></p> <ul> <li><span style="font-size: 14px;"><span style="font-family: Arial, Helvetica, sans-serif;">Deep e-commerce fraud prevention expertise in the digital gaming space</span></span></li> <li><span style="font-size: 14px;"><span style="font-family: Arial, Helvetica, sans-serif;">Exceptional organizational and communication skills</span></span></li> <li><span style="font-size: 14px;"><span style="font-family: Arial, Helvetica, sans-serif;">Expertise in the area of digital game/e-commerce fraud</span></span></li> <li><span style="font-size: 14px;"><span style="font-family: Arial, Helvetica, sans-serif;">Knowledge of project management principles and practices</span></span></li> <li><span style="font-size: 14px;"><span style="font-family: Arial, Helvetica, sans-serif;">Excellent ability to follow-through with assigned tasks or projects</span></span></li> <li><span style="font-size: 14px;"><span style="font-family: Arial, Helvetica, sans-serif;">Advanced understanding of all of Wizards of the Coast digital gaming products</span></span></li> <li><span style="font-size: 14px;"><span style="font-family: Arial, Helvetica, sans-serif;">Experience successfully working cross-functionally with other teams and people</span></span></li> <li><span style="font-size: 14px;"><span style="font-family: Arial, Helvetica, sans-serif;">Experience delivering/maintaining data reporting</span></span></li> <li><span style="font-size: 14px;"><span style="font-family: Arial, Helvetica, sans-serif;">Ability to work independently as well as in a team environment</span></span></li> <li><span style="font-size: 14px;"><span style="font-family: Arial, Helvetica, sans-serif;">Ability to work effectively with diverse groups</span></span></li> <li><span style="font-size: 14px;"><span style="font-family: Arial, Helvetica, sans-serif;">Willingness to learn and acquire new skills and adapt performance accordingly</span></span></li> <li><span style="font-size: 14px;"><span style="font-family: Arial, Helvetica, sans-serif;">Working knowledge of the following programs:</span></span></li> <li><span style="font-size: 14px;"><span style="font-family: Arial, Helvetica, sans-serif;">Ecommerce system Decision Manager</span></span></li> <li><span style="font-size: 14px;"><span style="font-family: Arial, Helvetica, sans-serif;">MS Outlook</span></span></li> <li><span style="font-size: 14px;"><span style="font-family: Arial, Helvetica, sans-serif;">MS Word</span></span></li> <li><span style="font-size: 14px;"><span style="font-family: Arial, Helvetica, sans-serif;">MS Excel</span></span></li> <li><span style="font-size: 14px;"><span style="font-family: Arial, Helvetica, sans-serif;">MS PowerPoint</span></span></li> </ul> <p>&nbsp;</p> <p><span style="font-size: 14px;"><span style="font-family: Arial, Helvetica, sans-serif;"><strong>Preferred</strong></span></span></p> <ul> <li><span style="font-size: 14px;"><span style="font-family: Arial, Helvetica, sans-serif;">Experience in writing process or process documentation/technical writing</span></span></li> <li><span style="font-size: 14px;"><span style="font-family: Arial, Helvetica, sans-serif;">Experience in implementing new products and/or processes to whole departments</span></span></li> <li><span style="font-size: 14px;"><span style="font-family: Arial, Helvetica, sans-serif;">Experience as a coach, mentor, and/or experience developing staff</span></span></li> <li><span style="font-size: 14px;"><span style="font-family: Arial, Helvetica, sans-serif;">Understanding of Wizards of the Coast Game Support processes and training</span></span></li> <li><span style="font-size: 14px;"><span style="font-family: Arial, Helvetica, sans-serif;">Knowledge of the following is preferred:</span></span> <ul> <li><span style="font-size: 14px;"><span style="font-family: Arial, Helvetica, sans-serif;">Confluence</span></span></li> <li><span style="font-size: 14px;"><span style="font-family: Arial, Helvetica, sans-serif;">JIRA</span></span></li> <li><span style="font-size: 14px;"><span style="font-family: Arial, Helvetica, sans-serif;">Visio</span></span></li> <li><span style="font-size: 14px;"><span style="font-family: Arial, Helvetica, sans-serif;">Zendesk</span></span></li> <li><span style="font-size: 14px;"><span style="font-family: Arial, Helvetica, sans-serif;">Tableau</span></span></li> </ul> </li> </ul> <p>&nbsp;</p> <p><span style="font-size: 14px;"><span style="font-family: Arial, Helvetica, sans-serif;"><strong>Education and Training:</strong></span></span></p> <ul> <li><span style="font-size: 14px;"><span style="font-family: Arial, Helvetica, sans-serif;">Certified Ecommerce Fraud Investigator (CEFI) or similar preferred</span></span></li> <li><span style="font-size: 14px;"><span style="font-family: Arial, Helvetica, sans-serif;">SCRUM certification preferred</span></span></li> </ul> <p>&nbsp;</p> <p><span style="font-size: 14px;"><span style="font-family: Arial, Helvetica, sans-serif;">We are an Equal Opportunity / Affirmative Action Employer.</span></span></p> <p><br /> <span style="font-size: 14px;"><span style="font-family: Arial, Helvetica, sans-serif;">The above is intended to describe the general content of and the requirements for satisfactory performance in this position.&nbsp; It is not to be construed as an exhaustive statement of the duties, responsibilities, or requirements of the position.</span></span></p> <p><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif"><a href="http://www.hasbro.com">Hasbro</a> (NASDAQ: HAS) is a global play and entertainment company committed to Creating the World's Best Play Experiences. From toys and games to television, movies, digital gaming and consumer products, Hasbro offers a variety of ways for audiences to experience its iconic brands, including NERF, MY LITTLE PONY, TRANSFORMERS, PLAY-DOH, MONOPOLY, BABY ALIVE and MAGIC: THE GATHERING, as well as premier partner brands. Through its entertainment labels, Allspark Pictures and Allspark Animation, the Company is building its brands globally through great storytelling and content on all screens. Hasbro is committed to making the world a better place for children and their families through corporate social responsibility and philanthropy. Hasbro ranked No. 5 on the 2018 100 Best Corporate Citizens list by CR Magazine, and has been named one of the World’s Most Ethical Companies® by Ethisphere Institute for the past seven years. Learn more at<a href="http://www.hasbro.com"> www.hasbro.com</a>, and follow us on Twitter (<a href="https://twitter.com/Hasbro">@Hasbro</a> & <a href="https://twitter.com/HasbroNews">@HasbroNews</a>) and Instagram (<a href="https://www.instagram.com/hasbro/?hl=en">@Hasbro</a>).</span></span></p>

Assoc Digital Product Manager

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Date: Nov 2, 2018

Requisition ID: 6647