Associate Client Services Analyst Wed Mar 28 00:00:00 CDT 2018 Renton, WA 467433000 2102 Wizards of the Coast 1 Employee <p><span style="font-size: 12px;"><span style="font-family: Arial, Helvetica, sans-serif;">Wizards of the Coast, a subsidiary of Hasbro, Inc., and the world&#39;s largest publisher of adventure games, including Magic: The Gathering&reg; Trading Card Game and Dungeons &amp; Dragons&reg; Roleplaying Games has an exciting opportunity for a <strong>Client Services Support Analyst</strong> to join our Client Services team.<br /> <br /> We offer competitive salaries, a great benefits package, and the excitement of working in a creative organization. But the best part of working here is that we think creating products that bring hours of enjoyment to millions around the globe is an inherently cool way to earn a living.<br /> <br /> WHAT IS THIS ROLE ALL ABOUT?<br /> <br /> The Client Services Support Analyst position maintains, analyzes, troubleshoots, repairs desktop and laptop computer systems and related hardware peripherals. Additionally, the Client Services Support Analyst is responsible for documenting, maintaining, upgrading or replacing hardware and software systems. The Client Services Support Analyst has knowledge of commonly used concepts, practices, and procedures within the Mac or PC technology support fields. Client Services Support Analyst supports multi-departmental initiatives. The position plays a strong role as a resource to either Mac or PC end-user clients. The Client Services Support Analyst is responsible for leading local projects through to completion.<br /> <br /> DAY TO DAY RESPONSIBILITIES FOR THIS WIZARD<br /> <br /> Client Support:</span></span></p> <ul> <li><span style="font-size: 12px;"><span style="font-family: Arial, Helvetica, sans-serif;">Strong people and communication skills. Able to provide support at all levels of the organization</span></span></li> <li><span style="font-size: 12px;"><span style="font-family: Arial, Helvetica, sans-serif;">Provide home client computer support (if fits business requirements)</span></span></li> <li><span style="font-size: 12px;"><span style="font-family: Arial, Helvetica, sans-serif;">Write detailed documentation for technical solutions for IT peers</span></span></li> <li><span style="font-size: 12px;"><span style="font-family: Arial, Helvetica, sans-serif;">Virus protection and removal</span></span></li> <li><span style="font-size: 12px;"><span style="font-family: Arial, Helvetica, sans-serif;">Software patching/updates testing and installation</span></span></li> <li><span style="font-size: 12px;"><span style="font-family: Arial, Helvetica, sans-serif;">Maintain accurate asset records</span></span></li> <li><span style="font-size: 12px;"><span style="font-family: Arial, Helvetica, sans-serif;">Provide support for mobile devices, printers, a/v and conferencing, software &amp; hardware issues</span></span></li> </ul> <p><br /> <span style="font-size: 12px;"><span style="font-family: Arial, Helvetica, sans-serif;">Network Support:</span></span></p> <ul> <li><span style="font-size: 12px;"><span style="font-family: Arial, Helvetica, sans-serif;">Setup of client level VPN&rsquo;s</span></span></li> <li><span style="font-size: 12px;"><span style="font-family: Arial, Helvetica, sans-serif;">Uses cable testers to detect port speeds and verify network integrity</span></span></li> <li><span style="font-size: 12px;"><span style="font-family: Arial, Helvetica, sans-serif;">Ability to set IP addressing</span></span></li> <li><span style="font-size: 12px;"><span style="font-family: Arial, Helvetica, sans-serif;">Break\Fix network connectivity issues</span></span></li> </ul> <p><br /> <span style="font-size: 12px;"><span style="font-family: Arial, Helvetica, sans-serif;">Software &amp; Hardware Support:</span></span></p> <ul> <li><span style="font-size: 12px;"><span style="font-family: Arial, Helvetica, sans-serif;">Software installation, Break/fix</span></span></li> <li><span style="font-size: 12px;"><span style="font-family: Arial, Helvetica, sans-serif;">BETA test software</span></span></li> <li><span style="font-size: 12px;"><span style="font-family: Arial, Helvetica, sans-serif;">Provide software solutions and recommendations through research and existing tools</span></span></li> <li><span style="font-size: 12px;"><span style="font-family: Arial, Helvetica, sans-serif;">Roll out of new equipment</span></span></li> <li><span style="font-size: 12px;"><span style="font-family: Arial, Helvetica, sans-serif;">BETA test hardware and report findings</span></span></li> </ul> <p><br /> <span style="font-size: 12px;"><span style="font-family: Arial, Helvetica, sans-serif;">AM I QUALIFIED?<br /> <br /> Experience Creating and Casting these Spells:</span></span><br /> &nbsp;</p> <ul> <li><span style="font-size: 12px;"><span style="font-family: Arial, Helvetica, sans-serif;">3 to 5 years&rsquo; field experience in help desk or desktop support preferred</span></span></li> <li><span style="font-size: 12px;"><span style="font-family: Arial, Helvetica, sans-serif;">Working knowledge of the following applications: Microsoft Office, Office 365, Skype for Business, SharePoint, Active Directory, SAP, Windows 7, 8, 10,Mac OSX, Adobe Suite</span></span></li> <li><span style="font-size: 12px;"><span style="font-family: Arial, Helvetica, sans-serif;">Dell or Apple Certification</span></span></li> <li><span style="font-size: 12px;"><span style="font-family: Arial, Helvetica, sans-serif;">Desktop</span></span></li> <li><span style="font-size: 12px;"><span style="font-family: Arial, Helvetica, sans-serif;">Printer</span></span></li> <li><span style="font-size: 12px;"><span style="font-family: Arial, Helvetica, sans-serif;">Laptops</span></span></li> <li><span style="font-size: 12px;"><span style="font-family: Arial, Helvetica, sans-serif;">Basic Network support (patching, switches, drops, wifi)</span></span></li> <li><span style="font-size: 12px;"><span style="font-family: Arial, Helvetica, sans-serif;">Service-now or similar ticketing system experience</span></span></li> <li><span style="font-size: 12px;"><span style="font-family: Arial, Helvetica, sans-serif;">Familiarity with ITIL practices</span></span></li> </ul> <p><br /> <span style="font-size: 12px;"><span style="font-family: Arial, Helvetica, sans-serif;">Knowledge, Abilities and Characteristics of the Ideal Wizard:</span></span><br /> &nbsp;</p> <ul> <li><span style="font-size: 12px;"><span style="font-family: Arial, Helvetica, sans-serif;">Ability to work effectively with diverse groups of people</span></span></li> <li><span style="font-size: 12px;"><span style="font-family: Arial, Helvetica, sans-serif;">Develop help/tutorial handouts for CBT (computer based training), WBT (web based training) and class-based training</span></span></li> <li><span style="font-size: 12px;"><span style="font-family: Arial, Helvetica, sans-serif;">Ability to troubleshoot issues pertaining to Mac, Windows PC&rsquo;s, printers, mobile devices</span></span></li> <li><span style="font-size: 12px;"><span style="font-family: Arial, Helvetica, sans-serif;">Configure audio and video meetings across multiple technologies (Skype, WebEx, Avaya)</span></span></li> <li><span style="font-size: 12px;"><span style="font-family: Arial, Helvetica, sans-serif;">Strong knowledge of RAM upgrades, hard drive installation, new equipment and software set up, printer configuration</span></span></li> </ul> <p><br /> <span style="font-size: 12px;"><span style="font-family: Arial, Helvetica, sans-serif;">Education and Training:</span></span></p> <ul> <li><span style="font-size: 12px;"><span style="font-family: Arial, Helvetica, sans-serif;">Bachelors or Associates in Computer Science, Computer Programming or commensurate work experience</span></span></li> </ul> <p><br /> <span style="font-size: 12px;"><span style="font-family: Arial, Helvetica, sans-serif;">Physical Requirements:</span></span><br /> &nbsp;</p> <ul> <li><span style="font-size: 12px;"><span style="font-family: Arial, Helvetica, sans-serif;">Office environment, able to work on computer or phone for long periods of time</span></span></li> <li><span style="font-size: 12px;"><span style="font-family: Arial, Helvetica, sans-serif;">Must have the ability to lift 40lbs</span></span></li> </ul> <p><br /> <span style="font-size: 12px;"><span style="font-family: Arial, Helvetica, sans-serif;">We are an Equal Opportunity / Affirmative Action Employer<br /> <br /> The above is intended to describe the general content of and the requirements for satisfactory performance in this position. It is not to be construed as an exhaustive statement of the duties, responsibilities, or requirements of the position.</span></span></p> <p><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif"><a href="http://www.hasbro.com"><font color="#0066cc">Hasbro</font></a> (NASDAQ: HAS) is a global play and entertainment company committed to <em>Creating the World's Best Play Experiences.</em> From toys and games to television, movies, digital gaming and consumer products, Hasbro offers a variety of ways for audiences to experience its iconic brands, including NERF, MY LITTLE PONY, TRANSFORMERS, PLAY-DOH, MONOPOLY, LITTLEST PET SHOP and MAGIC: THE GATHERING, as well as premier partner brands. Through Hasbro Studios and its film labels, Allspark Pictures and Allspark Animation, the Company is building its brands globally through great storytelling and content on all screens. Hasbro is committed to making the world a better place for children and their families through corporate social responsibility and philanthropy. Hasbro ranked No. 1 on the 2017 100 Best Corporate Citizens list by <em>CR Magazine</em>, and has been named one of the World’s Most Ethical Companies® by <em>Ethisphere Institute</em> for the past six years. Learn more at <a href="http://cts.businesswire.com/ct/CT?id=smartlink&url=http%3A%2F%2Fwww.hasbro.com%2F&esheet=51120871&newsitemid=20150609006722&lan=en-US&anchor=www.hasbro.com&index=3&md5=1a3366471408237a95829a1b6adeae14" target="_blank"><font color="#0066cc">www.hasbro.com</font></a>, and follow us on Twitter (<a href="http://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Ftwitter.com%2FHasbro&esheet=51120871&newsitemid=20150609006722&lan=en-US&anchor=%40Hasbro&index=4&md5=b213f22250cedb45acf2c04f724b17b5" target="_blank"><font color="#0066cc">@Hasbro</font></a> & <a href="http://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Ftwitter.com%2FHasbroNews&esheet=51120871&newsitemid=20150609006722&lan=en-US&anchor=%40HasbroNews&index=5&md5=c1a66130b69a7e63ed868a76e3fc7bc8" target="_blank"><font color="#0066cc">@HasbroNews</font></a>) and Instagram (<a href="https://instagram.com/hasbro/?hl=en" target="_blank"><font color="#0066cc">@Hasbro</font></a>).</span></span></p>

Associate Client Services Analyst

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Date: Mar 28, 2018

Requisition ID: 2102