Desktop Support Analyst

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Date: Nov 27, 2022

Location: Santa Monica, California, US

Company: Hasbro

Entertainment One Ltd. (eOne) is a talent-driven independent studio that specializes in the development, acquisition, production, financing, distribution and sales of entertainment content. As part of global play and entertainment company Hasbro (NASDAQ: HAS), eOne's expertise spans across film and television production and sales; production, distribution and brand management of kids and family properties; digital content; and immersive and live entertainment. Through its extensive reach and scale, and a deep commitment to high-quality entertainment, eOne unlocks the power and value of creativity.


eOne brings to market both original and existing content, sourcing IP from Hasbro’s portfolio of 1500+ brands, and through a diversified network of creative partners and eOne companies including: international feature film distribution company Sierra/Affinity; unscripted television production companies Renegade 83, Daisybeck and Blackfin; live entertainment leaders Round Room Live; and award-winning emerging content and technology studio Secret Location.

Key Responsibilities:


  • Provide 1st / 2nd line IT support for all eOne employees in a friendly and professional manner via telephone, email or in-person.

  • Log and manage IT requests/issues on the eOne Help Desk and ensure successful resolution or escalate where necessary.

  • Help configure and roll out new or replacement hardware such as PC’s, Laptops, and Mobile Devices.

  • Audio / Visual support in our conference rooms and boardrooms. Rooms are Microsoft Teams Rooms utilizing Crestron and Logitech hardware.

  • Hardware and Software sourcing and procurement, including asset tracking and maintaining relationships with third party vendors.

  • Setup new starter accounts and hardware in accordance with tasks generated on the eOne Help Desk.  

  • Help setup and move IT hardware ranging from desks moves to racking switches and servers.  

  • Create & maintain internal support documentation and knowledge base articles.

  • Assist local and global IT projects/initiatives.

  • Support and administer IT applications including SCCM, Jamf, MS Office Suite, and Adobe Creative Cloud.



Key Competencies:


  • Minimum 2 years of experience in a computer support environment

  • Post-Secondary Diploma or Degree in computer science or equivalent experience

  • The ability to communicate effectively with people at all levels in a friendly and professional manner.

  • Positive attitude and a willingness to learn.

  • Good knowledge of Microsoft Windows 10/11 and PC/Laptop hardware set-up.

  • Good knowledge of Mac OSX hardware set-up and configuration.

  • Experience with using and troubleshooting Microsoft Office 365 with emphasis on Outlook, Teams, OneDrive, SharePoint, Excel, PowerPoint, and Word. Understanding of collaboration and co-authoring capabilities within the Microsoft suite an asset.

  • Active Directory Administration

  • Microsoft 365 Administration

  • Familiarity with common IT peripherals i.e. Printers, Mobile Phones, Tablets.      

  • A good understanding of networking concepts (TCP/IP, LAN, WAN, Firewalls).

  • Experience with or an understanding of the following desirable.

  • Cloud file storage solutions such as Box and OneDrive

  • Windows Server, VMware and ESXi environments

  • SCCM / Jamf


Physical Requirements:


Ability to work 8-hour days in office, including some after-hours. Ability to lift 30+ pounds.


What you’ll be a part of…


  • Taking care: competitive health and dental coverage
  • Investing in your future: local defined contribution pension plans
  • Break time: free snacks and reduced hours in summer
  • Party time: office bar carts, after work drinks, holiday and summer parties, and sometimes just because
  • Be inspired: regular film screenings and opportunity to get involved in industry events
  • The office: modern facilities and in-house screening rooms
  • Build a better world: transcend entertainment to our corporate social responsibility activities. Plan a social event. Promote healthy lifestyles. Go green. Give back.
  • Grow: develop your career and shape your future


We thank everyone for their interest but only those candidates selected for an interview will be contacted.


Entertainment One is an equal opportunity employer that is committed to supporting diversity and inclusion within our work environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. #LI-Hybrid


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