Associate Digital Product Manager - Arena

Bring Your Brain… We'll Supply the Dragons!

At Wizards of the Coast, we connect people around the world through play and imagination. From our genre-defining games like Magic: The Gathering® and Dungeons & Dragons® to our growing multiverse, we continue to innovate and build new ways to foster friendship and connection. That’s where you come in!

Wizards of the Coast seeks an Associate Digital Product Manager to help build engaging experiences for Magic: The Gathering Arena and grow the successful Arena Direct program. 

Day-to-day Wizarding:

A successful Product Manager will contribute the right mix of passion for Magic, data-informed design, and a desire to build exciting content. You will accurately implement event content and evaluate the impact to inform future offerings. Attention to detail and passion for customer experience will be essential as you collaborate with cross-functional teams to schedule, organize, and fulfill rewards for world-class digital Magic events.

We are looking for candidates to:

• Facilitate digital events on Arena by completing various tasks including live event production, customer support, and processing results to ensure players have a rewarding experience competing in exciting online events.
• Create and update player facing support documentation, terms & conditions, and web articles detailing our digital play events.
• Assist in producing recurring events such as the Arena Championship series. Track and prepare participants. Support the broadcast team as needed, including occasional weekends.
• Directly interact with players by answering questions, facilitating events, and gathering additional player details over Discord and email.
• Advise scheduling and planning for the premier play seasons. Gather and curate constructive feedback from players on event organization.
• Coordinate with Arena’s Marketing team to assist with promotional campaigns.
• Build digital files and setup data according to specification documents that govern event rules in Arena. Ensure players receive event rewards appropriately and on time.
• Apply your passion for collectible card games, and understand the community to advocate for the player base while balancing technical constraints.

Qualifications:

The ideal candidate has a potent mix of creativity, autonomy, technical expertise, and experience from the innovative live services gaming space.

• 0-4 Years of relevant work experience or equivalent through education.
• Solid understanding of project planning, documentation, and event facilitation.
• Experience communicating and engaging with video game audiences. The ability to adjust the messaging style most effective and appropriate for the audience segment and communication platform.
• Ability to learn new technical skills working with digital development tools.
• Ability and desire to work in a diverse team.
• Ability to elegantly incorporate data into day-to-day decisions.

Bonus Mana:

• Familiarity with Magic: The Gathering deckbuilding, or experience as a judge or score-keeper.
• Experience with direct-to-consumer logistics and ecommerce.
• Experience defining product and feature requirements as well as the corresponding performance indicators.
• Experience with SQL (Snowflake), Unity, Excel, Git/ Perforce, Atlassian Suite (Jira, Confluence, Trello, etc.), Braze.
• Experience in an agile or live software development team.
• An understanding of game economies.
• Professional game design experience.

Location:

This position will be based at the following locations:

• Wizards of the Coast Headquarters - Renton, WA

Compensation Range, Currency USD:

• Starting Pay Range: $77,969
• Pay Range End: $108,400

We are an Equal Opportunity / Affirmative Action Employer

Wizards of the Coast is committed to equality of opportunity in all aspects of employment. We are committed to making all employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you have a disability and require assistance in this application process and need to request an accommodation, please contact your recruiter or coordinator.

The hiring range will vary based on factors such as experience, skills, location and market conditions. Additionally, employees may be eligible for annual and long-term incentives as part of their overall compensation package.

Our Comprehensive Benefits Package Includes:

• Health & Wellness: Medical, Dental, and Vision Insurance
• Time Off to Recharge: Paid Vacation & Holidays
• Financial Well-being: Generous 401(k) Match
• Life & Family Support: Paid Parental Leave
• Giving Back: Volunteer & Employee Giving Programs
• Level Up Your Skills: Tuition Reimbursement
• Exclusive Perks: Product Discounts & More!

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