Specialist, Operations Support( 12-Month Contract)
Apply now »Date: Dec 21, 2024
Location: SG
Company: Hasbro
POSITION PURPOSE:
RESPONSIBILITIES:
- Accountable for the accurate and efficient processing of APAC order administration received through various channels, including end-to-end ownership of order flow, fulfillment, payment, disputes, and documentation archiving.
- Manage relevant requests, escalations, and resolutions across internal and external stakeholders, such as Technology, Logistics, Warehouse, Operation, Commercial, Brand, and Marketing teams.
- Provide excellent customer service and sales support for order-related issues and inventory availability and respond to fundamental questions regarding order status, pricing, tracking information, order confirmation, and invoice reprints.
- Track and optimize Wizard’s inventory level across all APAC warehouses to meet sales demand and mitigate potential obsolescence.
- Oversee and update internal stakeholders on the inbound and outbound shipping status from production centers to customers.
- Develop, lead, and maintain projects, taking complicated problems and building simple frameworks to improve demand planning tools, including requirements gathering, solution development, and implementation.
- Collaborate with regional stakeholders to identify requirements, develop solutions, and implement changes to optimize demand planning processes and sales reporting tools.
- Monitor and report on project progress, addressing any issues and ensuring timely delivery of project milestones.
- Maintain accurate records and documentation for order processing, inventory management, and project progress.
- Report on operational metrics and project outcomes and ensure compliance with internal processes and regulatory requirements
- Perform other duties as defined and needed.
Qualifications:
- A bachelor’s degree in operations management, business administration, economics, statistics, or a related field or equivalent work experience is required.
- Minimum of 3 years experience in Customer Service, Operation, Planning, or Analyst roles.
- Proficiency with SAP, Power BI, Microsoft 365, or other enterprise-level sales & inventory systems.
- Strong Excel skills, with an aptitude for learning other analytics tools.
Knowledge, Abilities, and Characteristics:
- This individual should possess a solid technical aptitude, a passion for exploring, and a proven ability to lead projects focused on optimizing tools and system enhancements.
- They should be process-oriented and adept at adhering to and improving established procedures.
- Ability to anticipate potential issues and address them proactively.
- A clear, proactive communicator who provides timely updates on emerging issues.
- Capable of working with diverse teams across various time zones and cultures.
- High degree of responsibility, with the ability to work independently and collaboratively.
- Versatile and quick learner who can adapt to changing circumstances and new challenges.
- Ability to maintain the confidentiality of customer and business data.
- Strong documentation skills emphasizing attention to detail, excellent follow-up, and action-oriented skills.
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