Specialist Order Management - Order Generation

Responsibilities:

• Communicating with Customers on proposed ship dates, Sales Order (SO) changes, or any other Sales Order / inquiry related issues for complex and focus customers
• Ensuring information entered Hasbro and Customer systems including Speedquote and Retaillink are accurate and provided in a timely manner for complex and focus customers
• Providing shipment extension reports, pending issues reports, and order summary to Market Sales and Customer Financial Services (CFS) for complex and focus customers
• Generating non-standard customer pro-forma invoices for complex and focus customers
• Developing preliminary container load plan for Customer Purchase Order by grouping the ship dates from various Vendors as required
• Calculating lead time for consolidation including the voyage time to meet the Customer required Shipping Window
• Enforcing price discrepancy control point before Shipping Instruction (SI) release and requesting follow-up action from Market Sales when a discrepancy has been identified
• Reviewing both Vendor induced (supply-side) and Customer induced (demand-side) order change requests to assess feasibility before processing in SAP for complex, focus customers and pull in selling strategies

Requirements:

• Bachelor's degree is required, preferably in business or a related field 
• At least 2 years' experience in the toy industry or related field
• Good command of written and spoken English
• Chinese language skills
• Proficiency with PC operations including use of SAP and MS office suite