Key Account Manager

At Wizards of the Coast, we connect people around the world through play and imagination. From our genre-defining games like Magic: The Gathering® and Dungeons & Dragons® to our growing multiverse, we continue to innovate and build new ways to foster friendship and connection. That’s where you come in!

We are seeking a dynamic and results-driven Key Account Manager to lead and grow relationships with our mass retail and ecommerce partners in the Tabletop/Trading Card Game industry. This individual will be responsible for driving sales performance, managing account-specific strategies, and ensuring strong execution of brand and product initiatives across key retail channels. The ideal candidate is commercially savvy, has strong retail relationship management skills, and an understanding of what it takes to manage premium collectable products.

What You’ll Do:

Account Management & Sales Growth

• Working with our distributor partners to service assigned key accounts: mass retail/convenience and e-commerce channels (e.g. JB Hi-Fi, Big W, Target, 7eleven, and Amazon).
• Develop and implement strategic business plans to achieve sales targets and market share growth.
• Negotiate annual joint business plans, promotions, and product listings to maximize retail presence and profitability.
• Monitor and analyze account performance, identifying opportunities to optimize assortment, shelf placement, and promotional effectiveness.

Relationship Building

• Build and maintain strong relationships with key retail stakeholders, including buyers, planners, and merchandising teams.
• Act as the “voice of the customer” internally, collaborating with cross-functional teams (commercial, marketing, operations, finance, and product development).
• Represent the company at industry trade shows, buyer meetings, and key retail events.

Commercial Strategy

• Manage product launches and exclusives in alignment with brand strategy and retail calendars.
• Analyze POS data, market trends, and consumer insights to drive fact-based recommendations.
• Report on KPIs, performance metrics, and competitor activity.
• Translate insights into actionable plans for sales growth and account development.

What You’ll Bring: 

• 3+ years of key account management or national account management experience in consumer products, preferably within the collectibles/gaming/entertainment industries.
• Ability to manage large retail accounts (mass market and ecommerce experience highly desirable).
• Strong understanding of the tabletop or collectibles category and consumer behavior.
• Proven negotiation, presentation, and relationship-building skills.
• Analytical mindset with ability to interpret data and develop strategic insights.
• Highly organized, with strong project management and problem-solving capabilities.
• Passion for gaming, collectibles, and pop culture is a strong plus.

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We are an Equal Opportunity / Affirmative Action Employer

Wizards of the Coast is committed to equality of opportunity in all aspects of employment. We are committed to making all employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, or any other legally protected status.

About Wizards of the Coast

Wizards of the Coast develops and publishes legendary games that inspire creativity, forge friendships and build communities of global fans. A division of Hasbro, a leading games, IP and toy company (NASDAQ: HAS), Wizards delivers premium experiences for gamers across tabletop, video games, and digital platforms based on both new and time-honored brands, including its best-known franchises MAGIC: THE GATHERING and DUNGEONS & DRAGONS, and from Hasbro’s unparalleled portfolio of thousands of iconic marks.

Wizards’ diverse studio network includes first-party developers Archetype Entertainment, Invoke Studios, Atomic Arcade and Skeleton Key as well as co-venture and license partners. Headquartered in Renton, Washington, Wizards fosters world-class talent to create unforgettable play experiences on all platforms. To learn more about Wizards, visit https://company.wizards.com or Wizards of the Coast on LinkedIn

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