Logistics FOB Coordinator

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Date: Jun 22, 2022

Location: Sydney, New South Wales, AU, 2113

Company: Hasbro

At Hasbro we’re changing the face of play and entertainment. We’re looking for people who want to explore, experiment, and innovate to come up with the best ideas. Our culture of community, passion, integrity, creativity, and inclusion has inspired our diverse team of highly skilled, highly creative, and highly committed individuals for 90+ years and we believe the best is yet to come.

Hasbro Pacific has an opportunity for a Logistics FOB Coordinator to join our Operations team in Sydney. The Logistics FOB Coordinator will manage the full end to end Direct Import (Manufacture country to Customer) order lifecycle, including order management, delivery, and claims processing.


This is a 6-month fixed-term maternity cover position.


As the Logistics FOB Coordinator, you will:


  • Review and follow up on expected customer orders.
  • Liaise with Hasbro Manufacturing and customers to resolve delivery issues.
  • Monitor email inbox and action customer enquires in a timely manner.
  • Outbound and Inbound phone calls.
  • Compile and document feedback.
  • Respond to requests and provide detailed reports (when required).
  • Collaborate with Sales and customer facing teams to build a high-quality customer experience.


You will bring to this role:


  • 1+ years’ experience in an order processing and/or call center environment.
  • A passion for providing outstanding customer service in a professional, positive, and friendly way.
  • Previous experience with Direct Import or Inbound Logistics.
  • Excellent interpersonal and communication skills.
  • Strong team player with a positive ‘can-do’ attitude and willingness to learn.
  • Computer literacy including SAP and Microsoft Suite.
  • A high level of numeracy skills.


What will we offer you?


  • A competitive salary and sponsored superannuation plan
  • The ability to create balance in your life with Half-Day Friday's, 5 x Wellness Leave Days, a variety of wellbeing resources and a hybrid work approach
  • Time to give back, with 4 hours per month of volunteer leave
  • Learning and development tailored to your personal and professional goals

Join us and be part of creating the world’s best play and entertainment experiences!

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