Associate Manager Logistics

Hasbro (NASDAQ: HAS) is a global play and entertainment company committed to Creating the World's Best Play Experiences. From toys and games to television, movies, digital gaming and consumer products, Hasbro offers a variety of ways for audiences to experience its iconic brands, including NERF, PLAY-DOH, MONOPOLY, JENGA and MAGIC: THE GATHERING.

The responsibility of this position is managing specialized work efficiently, with confidence and competence.

Formulate and execute logistics strategy and maintaining an information-sharing environment for future reference relating to:

Logistics

• Strategically plan and manage logistics, warehouse, transportation, and customer services 
• Direct, optimize and coordinate full order cycle. 
• Liaise and negotiate with suppliers, manufacturers, retailers, and consumers. 
• Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency 
• Arrange warehouse and optimise shipments routes. 
• Resolve any arising problems or complaints. 
• Negotiating with vendors to obtain favorable pricing on products or services. 
• Comply with laws, regulations, and ISO requirements. 
• Reviewing customer requests for order changes or cancellations, then updating inventory levels based on customer demand. 
• Tracking performance metrics such as order cycle times, error rates, and customer satisfaction rates to identify areas for improvement. 
• Providing customer service support to other departments within the company such as marketing or human resources, to help ensure smooth operations. 
• Supervise, coach and train warehouse workforce, to achieve best in class.  
• Monitoring inventory levels to ensure that there is enough product available to meet demand without having excess inventory that could be damaged or become outdated. 
• Coordinating with vendors to place orders for products or materials needed by the company. 
• Meet cost, productivity, accuracy, and timeliness targets. 
• Ensuring that all customer orders are shipped on time according to company policies and procedures. 
• Maintain metrics and analyze data to assess performance and implement improvements. 
• Ensuring that customer orders are accurately fulfilled by processing orders through computer systems, communicating with warehouse staff, or arranging for shipping services if necessary. 

Process and Performance Management  

• Contribute to the continuous improvement of the daily/weekly/monthly routines within the cross-functional Operational team (Marketing, Sales, reg. Supply/Demand Planning, and Japan Logistics) to optimize end to end supply chain performance, service to customer and customer experience in alignment with reg. and global peers.  
• Drive performance improvement through KPI management (Warehouse Inventory Accuracy, OTIF, Warehouse and Shipping cost reports, customer cost to serve report...).  

Other

• Establish operations procedures plus team and individual member objectives, monitor and review
• Business Recovery Plan – Ensure a plan exists in local country.
• Sarbanes-Oxley Control – Making sure daily Operations Flow is in line with SOX
• Review and Writing up Procedure and Operations Flow
• Taking up any ad hoc assignments

Hasbro is committed to equality of opportunity in all aspects of employment. We are committed to making all employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status or any other legally protected status.