Client Services Analyst Fri Apr 12 00:00:00 CDT 2019 Uxbridge, Grea 551097800 11233 Corporate 1 Employee <p><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">Hasbro European Services provides various services to Hasbro business units in Europe and the Middle East and Africa.</span></span></p> <table style="margin: auto auto auto -8.8pt; border: 1pt solid windowtext; border-image: none; border-collapse: collapse;" width="679"> <tbody> <tr style="height: 84.5pt;"> <td style="padding: 0cm 5.4pt; border: 1pt solid windowtext; border-image: none; width: 122.2pt; height: 84.5pt;" valign="top" width="163"> <p style="margin: 0cm 0cm 0pt; text-align: justify;"><b><font color="#000000"> </font></b></p> <p style="margin: 0cm 0cm 0pt; text-align: justify;"><b><font color="#000000">Main Purpose of role:</font></b></p> </td> <td style="border-width: 1pt 1pt 1pt 0px; border-style: solid solid solid none; border-color: windowtext windowtext windowtext rgb(0, 0, 0); padding: 0cm 5.4pt; width: 387pt; height: 84.5pt;" valign="top" width="516"> <p style="margin: 0cm 0cm 0pt;"><font color="#000000"> </font></p> <p style="margin: 0cm 0cm 0pt;"><font color="#000000">Responsibility for Desktop support functions to the 1500 EMEA business users, dispersed geographically over some 32 locations.</font></p> </td> </tr> <tr style="height: 82.2pt;"> <td style="border-width: 0px 1pt 1pt; border-style: none solid solid; border-color: rgb(0, 0, 0) windowtext windowtext; padding: 0cm 5.4pt; width: 122.2pt; height: 82.2pt;" valign="top" width="163"> <p style="margin: 0cm 0cm 0pt;"><b><font color="#000000">Specific Responsibilities/ Tasks:</font></b></p> <p style="margin: 0cm 0cm 0pt;"><strong><font color="#000000">(Where relevant include SOX responsibilities)</font></strong></p> <p style="margin: 0cm 0cm 0pt;"><span style="font-weight: normal;"><font color="#000000"> </font></span></p> </td> <td style="border-width: 0px 1pt 1pt 0px; border-style: none solid solid none; border-color: rgb(0, 0, 0) windowtext windowtext rgb(0, 0, 0); padding: 0cm 5.4pt; width: 387pt; height: 82.2pt;" valign="top" width="516"> <p style="margin: 0cm 0cm 0pt;"><font color="#000000"> </font></p> <p style="margin: 0cm 0cm 0pt;"><b><u><font color="#000000">Key Tasks</font></u></b></p> <p style="margin: 0cm 0cm 0pt;"><font color="#000000"> </font></p> <ul> <li style="margin: 0cm 0cm 0pt;"><span style="font-style: normal;"><span style="font-weight: normal;"><span style="tab-stops: list 36.0pt;">Support all office users in EMEA regardless of location by working on Service Now tickets assigned to EU Client Computing</span></span></span></li> <li style="margin: 0cm 0cm 0pt;"><span style="font-style: normal;"><span style="font-weight: normal;"><span style="tab-stops: list 36.0pt;">Utilise support tools and automation methods to rapidly deploy, manage and support Client systems</span></span></span></li> <li style="margin: 0cm 0cm 0pt;"><span style="font-style: normal;"><span style="font-weight: normal;"><span style="tab-stops: list 36.0pt;">Provide support to 1<sup>st</sup> and 2<sup>nd</sup> level support team and act as a mentor to develop technical skills within the team.</span></span></span></li> <li style="margin: 0cm 0cm 0pt;"><span style="font-style: normal;"><span style="font-weight: normal;"><span style="tab-stops: list 36.0pt;">Attend daily IT operations to understand priorities and raise issues</span></span></span></li> <li style="margin: 0cm 0cm 0pt;"><span style="font-style: normal;"><span style="font-weight: normal;"><span style="tab-stops: list 36.0pt;">Create, review and update documentation as required.</span></span></span></li> <li style="margin: 0cm 0cm 0pt;"><span style="font-style: normal;"><span style="font-weight: normal;"><span style="tab-stops: list 36.0pt;">Assist with ad-hoc business events and special requirements.</span></span></span></li> <li style="margin: 0cm 0cm 0pt;"><span style="font-style: normal;"><span style="font-weight: normal;"><span style="tab-stops: list 36.0pt;">Assist the Vendor Management Analyst in the transition of major maintenance, services and support contracts across the region </span></span></span></li> </ul> <p style="margin: 0cm 0cm 0pt 36pt;"><font color="#000000"> </font></p> </td> </tr> </tbody> </table> <p> </p> <p style="margin: 0cm 0cm 0pt;"><font color="#000000"><font face="Times New Roman"> </font></font></p> <table style="margin: auto auto auto -8.8pt; border: 1pt solid windowtext; border-image: none; border-collapse: collapse;" width="679"> <tbody> <tr style="height: 19.3pt; page-break-inside: avoid;"> <td colspan="3" style="background: silver; padding: 0cm 5.4pt; border: 1pt solid windowtext; border-image: none; width: 509.2pt; height: 19.3pt;" valign="top" width="679"> <p align="center" style="margin: 0cm 0cm 0pt; text-align: center;"><b><font color="#000000">Person Specification</font></b></p> </td> </tr> <tr style="height: 16.95pt; page-break-inside: avoid;"> <td style="background: silver; border-width: 0px 1pt 1pt; border-style: none solid solid; border-color: rgb(0, 0, 0) windowtext windowtext; padding: 0cm 5.4pt; width: 169.7pt; height: 16.95pt;" valign="top" width="226"> <p style="margin: 0cm 0cm 0pt; text-align: justify;"><font color="#000000">Attributes:</font></p> </td> <td style="background: silver; border-width: 0px 1pt 1pt 0px; border-style: none solid solid none; border-color: rgb(0, 0, 0) windowtext windowtext rgb(0, 0, 0); padding: 0cm 5.4pt; width: 169.75pt; height: 16.95pt;" valign="top" width="226"> <p style="margin: 0cm 0cm 0pt; text-align: justify;"><font color="#000000">Essential:</font></p> </td> <td style="background: silver; border-width: 0px 1pt 1pt 0px; border-style: none solid solid none; border-color: rgb(0, 0, 0) windowtext windowtext rgb(0, 0, 0); padding: 0cm 5.4pt; width: 169.75pt; height: 16.95pt;" valign="top" width="226"> <p style="margin: 0cm 0cm 0pt; text-align: justify;"><font color="#000000">Desirable:</font></p> </td> </tr> <tr style="height: 24.25pt; page-break-inside: avoid;"> <td style="border-width: 0px 1pt 1pt; border-style: none solid solid; border-color: rgb(0, 0, 0) windowtext windowtext; padding: 0cm 5.4pt; width: 169.7pt; height: 24.25pt;" valign="top" width="226"> <p style="margin: 0cm 0cm 0pt; text-align: justify;"><font color="#000000">Qualifications required</font></p> </td> <td style="border-width: 0px 1pt 1pt 0px; border-style: none solid solid none; border-color: rgb(0, 0, 0) windowtext windowtext rgb(0, 0, 0); padding: 0cm 5.4pt; width: 169.75pt; height: 24.25pt;" valign="top" width="226"> <p style="margin: 0cm 0cm 0pt;"><font color="#000000">A-Level or equivalent</font></p> <p style="margin: 0cm 0cm 0pt;"><font color="#000000"> </font></p> <p style="margin: 0cm 0cm 0pt;"><font color="#000000">Student course with IS/IT as a core part of the curriculum</font></p> <p style="margin: 0cm 0cm 0pt;"><font color="#000000"> </font></p> </td> <td style="border-width: 0px 1pt 1pt 0px; border-style: none solid solid none; border-color: rgb(0, 0, 0) windowtext windowtext rgb(0, 0, 0); padding: 0cm 5.4pt; width: 169.75pt; height: 24.25pt;" valign="top" width="226"> <p style="margin: 0cm 0cm 0pt; text-align: justify;"><font color="#000000">Degree in IT or equivalent</font></p> </td> </tr> <tr style="height: 17.75pt; page-break-inside: avoid;"> <td style="border-width: 0px 1pt 1pt; border-style: none solid solid; border-color: rgb(0, 0, 0) windowtext windowtext; padding: 0cm 5.4pt; width: 169.7pt; height: 17.75pt;" valign="top" width="226"> <p style="margin: 0cm 0cm 0pt; text-align: justify;"><font color="#000000"> </font></p> <p style="margin: 0cm 0cm 0pt; text-align: justify;"><font color="#000000">Experience required</font></p> </td> <td style="border-width: 0px 1pt 1pt 0px; border-style: none solid solid none; border-color: rgb(0, 0, 0) windowtext windowtext rgb(0, 0, 0); padding: 0cm 5.4pt; width: 169.75pt; height: 17.75pt;" valign="top" width="226"> <p style="margin: 0cm 0cm 0pt;"><font color="#000000">Significant IT experience in Support</font></p> <p style="margin: 0cm 0cm 0pt;"><font color="#000000">Windows and MS Office support skills</font></p> <p style="margin: 0cm 0cm 0pt;"><font color="#000000">Client Deployment & management technology toolsets</font></p> <p style="margin: 0cm 0cm 0pt;"><font color="#000000"> </font></p> </td> <td style="border-width: 0px 1pt 1pt 0px; border-style: none solid solid none; border-color: rgb(0, 0, 0) windowtext windowtext rgb(0, 0, 0); padding: 0cm 5.4pt; width: 169.75pt; height: 17.75pt;" valign="top" width="226"> <p style="margin: 0cm 0cm 0pt; text-align: justify;"><font color="#000000">Customer service skills, experience with MDT, SCCM & group policy management in a multi-site environment</font></p> <p style="margin: 0cm 0cm 0pt; text-align: justify;"><font color="#000000"> </font></p> </td> </tr> <tr style="height: 35.55pt; page-break-inside: avoid;"> <td style="border-width: 0px 1pt 1pt; border-style: none solid solid; border-color: rgb(0, 0, 0) windowtext windowtext; padding: 0cm 5.4pt; width: 169.7pt; height: 35.55pt;" valign="top" width="226"> <p style="margin: 0cm 0cm 0pt; text-align: justify;"><font color="#000000"> </font></p> <p style="margin: 0cm 0cm 0pt; text-align: justify;"><font color="#000000">Knowledge and Skills required</font></p> </td> <td style="border-width: 0px 1pt 1pt 0px; border-style: none solid solid none; border-color: rgb(0, 0, 0) windowtext windowtext rgb(0, 0, 0); padding: 0cm 5.4pt; width: 169.75pt; height: 35.55pt;" valign="top" width="226"> <p style="margin: 0cm 0cm 0pt; text-align: justify;"><font color="#000000"> </font></p> <p style="margin: 0cm 0cm 0pt; text-align: justify;"><font color="#000000">Advanced knowledge of PC, peripheral devices, LAN, Internet & Email.</font></p> <p style="margin: 0cm 0cm 0pt; text-align: justify;"><font color="#000000"> </font></p> </td> <td style="border-width: 0px 1pt 1pt 0px; border-style: none solid solid none; border-color: rgb(0, 0, 0) windowtext windowtext rgb(0, 0, 0); padding: 0cm 5.4pt; width: 169.75pt; height: 35.55pt;" valign="top" width="226"> <p style="margin: 0cm 0cm 0pt; text-align: justify;"><font color="#000000"> </font></p> <p style="margin: 0cm 0cm 0pt; text-align: justify;"><font color="#000000">Knowledge of Firewalls, Internet Security, Enterprise Applications and Cloud services</font></p> </td> </tr> <tr style="height: 39.5pt; page-break-inside: avoid;"> <td style="border-width: 0px 1pt 1pt; border-style: none solid solid; border-color: rgb(0, 0, 0) windowtext windowtext; padding: 0cm 5.4pt; width: 169.7pt; height: 39.5pt;" valign="top" width="226"> <p style="margin: 0cm 0cm 0pt; text-align: justify;"><font color="#000000"> </font></p> <p style="margin: 0cm 0cm 0pt; text-align: justify;"><font color="#000000">Behaviours/Competencies required</font></p> </td> <td style="border-width: 0px 1pt 1pt 0px; border-style: none solid solid none; border-color: rgb(0, 0, 0) windowtext windowtext rgb(0, 0, 0); padding: 0cm 5.4pt; width: 169.75pt; height: 39.5pt;" valign="top" width="226"> <p style="margin: 0cm 0cm 0pt; text-align: justify;"><font color="#000000"> </font></p> <p style="margin: 0cm 0cm 0pt; text-align: justify;"><font color="#000000">Good clear written and verbal  communication skills, including English.</font></p> <p style="margin: 0cm 0cm 0pt; text-align: justify;"><font color="#000000"> </font></p> <p style="margin: 0cm 0cm 0pt; text-align: justify;"><font color="#000000">Willingness to learn new technology</font></p> <p style="margin: 0cm 0cm 0pt; text-align: justify;"><font color="#000000"> </font></p> <p style="margin: 0cm 0cm 0pt; text-align: justify;"><font color="#000000">Excellent communication to deal with all levels of staff</font></p> <p style="margin: 0cm 0cm 0pt; text-align: justify;"><font color="#000000"> </font></p> <p style="margin: 0cm 0cm 0pt; text-align: justify;"><font color="#000000">In order to provide a level of services to the business, the role holder should manage priorities and meet deadlines in an organised way</font></p> <p style="margin: 0cm 0cm 0pt; text-align: justify;"><font color="#000000"> </font></p> <p style="margin: 0cm 0cm 0pt; text-align: justify;"><font color="#000000">Enthusiastic with the ability to maintain a positive outlook and be proactive within the team even in the face of change</font></p> <p style="margin: 0cm 0cm 0pt; text-align: justify;"><font color="#000000"> </font></p> <p style="margin: 0cm 0cm 0pt; text-align: justify;"><font color="#000000">Self motivated and proactive</font></p> <p style="margin: 0cm 0cm 0pt;"><font color="#000000">Tenacious - to be able to </font></p> <p style="margin: 0cm 0cm 0pt;"><font color="#000000">multi-task and move forward new ideas and systems</font></p> </td> <td style="border-width: 0px 1pt 1pt 0px; border-style: none solid solid none; border-color: rgb(0, 0, 0) windowtext windowtext rgb(0, 0, 0); padding: 0cm 5.4pt; width: 169.75pt; height: 39.5pt;" valign="top" width="226"> <p style="margin: 0cm 0cm 0pt; text-align: justify;"><font color="#000000"> </font></p> <p style="margin: 0cm 0cm 0pt; text-align: justify;"><font color="#000000">Make quality decisions by applying reasoned judgement and thinking creatively.</font></p> <p style="margin: 0cm 0cm 0pt; text-align: justify;"><font color="#000000"> </font></p> <p style="margin: 0cm 0cm 0pt; text-align: justify;"><font color="#000000">Achieve results by planning and delivering, making results a top priority</font></p> <p style="margin: 0cm 0cm 0pt; text-align: justify;"><font color="#000000"> </font></p> <p style="margin: 0cm 0cm 0pt; text-align: justify;"><font color="#000000">Adapt & learn by responding with curiosity to new circumstances. Continuously self develop.</font></p> <p style="margin: 0cm 0cm 0pt; text-align: justify;"><font color="#000000"> </font></p> <p style="margin: 0cm 0cm 0pt; text-align: justify;"><font color="#000000">Build relationships, strengthen partnerships, focus on consumers and customers, inspire trust through personal accountability and communicate openly. </font></p> <p style="margin: 0cm 0cm 0pt; text-align: justify;"><font color="#000000"> </font></p> </td> </tr> </tbody> </table> <p><span style="font-size: 14px;"><span style="font-family: Arial, Helvetica, sans-serif;">Hasbro European Services provides various services to Hasbro business units in Europe and the Middle East and Africa.</span></span></p>

Client Services Analyst

We're sorry - this posting is no longer available.

Date: Apr 12, 2019

Requisition ID: 11233