Senior Coordinator - Sales Support

Hasbro European Services provides various services to Hasbro business units in Europe and the Middle East and Africa.

Are you ready to take your career to the next level in a fun and supportive environment? We are seeking a dedicated and detail-oriented individual to join our Hasbro Amazon team as a Senior Sales Support Coordinator.

This hybrid administration role offers the balance of remote flexibility and in-office collaboration, with office days on Tuesday, Wednesday, and Thursday, from our Stockley Park (Uxbridge), West London, UK Office.

You will play a crucial role in supporting the Senior Key Account Manager and the wider Hasbro Amazon team, ensuring seamless operations and exceptional customer service, and administrative support.

If you have a keen eye for detail and are passionate about delivering top-notch results, we want to hear from you!

Role and Responsibilities: 

Reporting to the Senior Key Account Manager for Amazon, the key purpose of the role is to provide administrative and data analytical support to the wider Amazon team by:
•    Uploading and tracking all internal documentation, subject to clear communication from Key Account Managers.
•    Daily performance tracking.
•    With direction from the sales team, providing ad-hoc analysis, data collection/tracking.
•    Data entry into required systems and reports (with direction from the sales team).
•    Supporting the promotional planning process and post-promotion analysis.
•    Take responsibility for achieving excellent levels of delivery of all tasks requested and exceptional customer service/customer satisfaction when dealing with Amazon, both internally and externally. 
•    Attend all appropriate sales and internal meetings.
•    Collate and communicate new Fan pre-order set-ups with the Amazon point of contact and audit on the go-live date for all markets to ensure the pre-order buy box is live.
•    Run a weekly audit on live pre-order ASINS (Amazon SKU) to ensure they are live and to log sales performance.
•    Assist in ensuring all new products are set up promptly and audit on-site content to ensure 'Perfect Launch' criteria are met.
•    Collate, communicate, and audit on-site product variations.

Skills, knowledge, and behaviours required:

•    Ideally, a Bachelor’s degree in business administration or a related field.
•    Excellent Customer Service and Data skills.
•    Excellent administration and organisational skills, ideally some sales administration experience, but not essential.
•    Advanced PC skills, particularly MS Word and Excel (formulas and commands).
•    Ability to learn new PC packages/systems quickly.
•    Good levels of numeracy and literacy.
•    Able to prioritise, meet deadlines, and work under pressure.
•    An organised individual who pays close attention to detail.
•    Approachable, enthusiastic, and proactive manner.
•    A capable problem solver.
•    Curious and solution-oriented.

We Play to Win with our Leadership Principles:

•    Knowing is Half the Battle
•    Break the Mold
•    Take Charge
•    Be Legendary
•    Friendship is Magic
•    Matrix of Leadership

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